Our client, one of the largest and most dynamic utility companies is looking to hire a Customer Service Representative for their location in Peoria, IL. The ideal candidate would need to have excellent verbal and written communication skills, effective listening skills, and the ability to identify needs through phone conversation. Responsibilities for this position will include handling phone interactions with the goal of providing exceptional service to consumers.

The Day-to-Day:

• Process payments from customers and respond to service inquires
• Perform problem resolution by addressing customer complaints, discrepancies, requests, and inquiries, offering smart solutions to meet customer needs
• Adhere to established schedules to support staffing needs based on customer demand.
• Report to work on time for scheduled shifts as well as follow expected time allotment for training, breaks, and lunches.
• Work to meet assigned productivity targets and performance goals, including service quality, compliance commitments, and other deadlines.
• Work closely with new and existing customer to fully understand their specific requirements

Qualifications:

• High School Diploma or GED equivalent
• Proficient typing and computer application skills (minimum of 40 wpm)
• Motivation for sales, adhering to set computer guided scripts and procedures
• Strong attention to detail and ability to multitask while speaking with a customer.
• Easily adapt to change while balancing multiple priorities.
• Microsoft Office experience
• Attention to detail

Pay Rate/Shifts:

• $21.00 /hr
• Monday to Friday
• 7:00 AM to 3:30 PM

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• Health insurance

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• General Office Equipment (Scanner, Copier): 1 year (Preferred)

Ability to Relocate:

• Peoria, IL: Relocate before starting work (Required)

Work Location: In person