What are we looking for in our Operations Manager?

Details:

Job Title: Operations Manager

Duration: 04 Months (Possible extension)

Location: San Francisco, CA 94103 (Onsite)

Domain: Vacation Rental Company
Pay Rate: $20-30/hr on W2 (Depends on experience)

Summary:

• Company is a fast-paced and dynamic business unit with a dedicated program catering to the unique travel needs and preferences of high-profile clientele, including celebrities and influencers. We are seeking an organized and operationally-driven candidate with a passion for ultra-luxury travel. As the Operations Manager, you will coordinate property walkthroughs with our global network of freelancers, provide walkthrough feedback to internal teams and create listings for Comms-driven initiatives. You have experience using ops and content management tools, excellent communication between internal and external partners, and are motivated by upholding standards for the perfect stay.

Responsibilities:

• Create and update listings to fulfil high-profile booking requests
• Partner with Comms to create listings for high-visibility marketing campaigns
• Test new ops tools and flag bugs to Engineering and Product
• Document ops workflows for new tooling and share updates with cross-functional and external partners
• Schedule in-person walkthroughs between Hosts and our global network of Home Consultants
• As needed, coordinate travel for Home Consultants to travel destination to ensure properties are guest-ready.
• Troubleshoot and solve for walkthrough options for last-minute requests or Hosts with limited availability.
• Prepare and share quality recommendation to Guest and Comms team based on walkthrough feedback
• Upkeep accurate handoff notes between shifts for open cases.

Required:

• BA/BS degree; Experience working in a high-growth early-stage environment preferred
• 5 years of operations management or executive assistant experience
• Natural curiosity to learn about new tools and detailed processes
• Proven ability to troubleshoot and demonstrate proper judgment with a sense of urgency
• Excellent communication (written & verbal) in English; French / other European language skill a plus
• Interpersonal skills balancing between internal and external partners
• North America and European time zones preferred

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Rate/Salary: $20-30/hr on W2