305 Customer service representative Jobs in Jacksonville, FL
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Russell Tobin & Associates is Hiring a Customer service representative Near Jacksonville, FL
What are we looking for in our Customer Service Representative ?
Job title : Customer Service Representative - National Accounts
Location : Jacksonville, FL
Duration : 3 months contract
Job Responsibilities :
The main function of a call center / customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.
Customer service agents may be inbound, outbound or a combination of both.
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills :
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage one’s time.
- Ability to accurately document and record customer / client information.
- Previous experience with computer applications, such as MS Outlook or data entry software.
Education / Experience :
- High school diploma or GED preferred.
- 0-2 years customer service related experience required.
Benefits Info
Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
LI-RF1
Rate / Salary : $16 / hour to $17 / hour
Last updated : 2024-05-09
Job Summary
Full Time
$36k-45k (estimate)
05/10/2024
05/12/2024
The job skills required for Customer service representative include Customer Service, Call Center, Products and Services, Billing, Written Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.
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