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The Royal Caribbean Group’s Royal Caribbean International brand has an exciting career opportunity for a full time Corporate Sales Specialist on the Sales Team reporting to the Sr Manager Corporate Sales

This position will work on-site in Miami Florida

Position Summary:

In this role you would be an integral part of revenue generation for the Corporate and Incentive Sales Team in North America This position will liaise with the Director of Corporate Incentive and Charter Sales Manager of Corporate and Incentive Sales Specialist Team Corporate Sales Managers and our Incentive House Accounts Meeting Planning Companies Third Party Companies and Corporate Direct customers on qualifying quoting negotiating and closing group business You would be responsible for individual and team revenue generation in a tele-sales environment This entails supporting Corporate and Incentive Sales Team with other sales activities which could include supporting the Team with Sales and Marketing strategic efforts to achieve established revenue goals; conducting day site inspections; sailing site inspections; participating in trade shows; and participating in joint sales calls to accounts / clients You would work closely with other internal departments including but not limited to Revenue Management Hotel Operations and Legal The end goal is to consistently deliver high levels of customer service and operational excellence which in turn leads to increased client satisfaction and revenue growth for the department

Essential Duties and Responsibilities:

In a Tele-Sales environment receives or places telephone calls to Incentive Houses Meeting Planning Companies Third Party Companies or Direct customers to qualify quote negotiate and close meeting and incentive group business

• Leverages inbound and outbound interactions to create selling opportunities

Qualifies clients’ needs and presents alternatives in order to secure the business

• Confers with Travel Partner and Revenue Management to seek the most competitive option within clients’ parameters and presents proposals designed to maximize yields

• Makes outbound follow up calls on proposed business (as well as expired options or options due to expire) and provides general support to customer inquiries with a goal of securing a firm commitment

• Advises the Corporate and Incentive Sales Team on all account activities and pending business

• Networks with all relevant internal departments to action requests and complete tasks

Escorts non-sailing and / or sailing site inspections as needed to secure new business
Participates as needed in tradeshows trainings seminars business meetings and presentations to support corporate and incentive sales initiatives
Responsible for reconciliation of all financial transactions for corporate and incentive group business including but not limited to collection of payments cross referencing of payments

• processing refunds as necessary and ensuring accurate pricing

Responsible for reaching or exceeding the quarterly and annual departmental revenue goals

Qualifications Knowledge and Skills:

• Bachelor’s degree from a four-year college or university and 1 to 3 years of sales experience

• Established success and proven proficiency in the core competencies

• Excellent verbal and written skills

• Travel may be required from time to time

Absolute follow-up skills are essential strong positive attitude

• excellent level of communication (both verbal and written) and high energy are required

• Ability to assess complex situations and make logical decisions in a diverse environment under the pressure of deadlines

Advanced knowledge and understanding of the product terms and conditions for contracted groups corporate and brand policies

• key selling attributes and the ability to guide clients to the most competitive option

• Ability to build and maintain successful business relationships with both external customers and internal colleagues to successfully close business

Strong financial and analytical skills

• as well as ability to understand group contract terms and conditions

Ability to use advanced business and sales knowledge to make decisions use sound judgment

• negotiate effectively and get results

Ability to use multiple communication and interaction methods to collaborate effectively

• get results with others and develop customer champions

Ability to display the highest level of personal integrity take responsibility for personal and organizational results

• and proactively develop greater ability

Advanced knowledge of AS400 SEIBEL Excel

• Word and Lotus Notes

Preferred Qualifications:

• Sales experience in within the cruise or travel industry

We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

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