GENERAL SUMMARY: The Membership Specialist (MS) represents the UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving leads (non-members) into the gym to deliver industry leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting.

ESSENTIAL DUTIES & RESPONSIBILITIES

Lead Generation & Appointment Booking

• Generate leads through member promotions, referrals, and guest passes.
• Build relationships with local merchants and have branding events to inform the community about UFC Gym and services.
• Prospect internally by collecting leads at the point of enrollment and from the current member base.
• Book membership and guest appointments to meet or exceed monthly goals.

Guest Touring, Membership Presentations, & Personal Production

• Create the ultimate guest experience by delivering a personalized, guest-centric tour.
• Use the company approved presentation when presenting membership options to non-members.
• Ensure each new member meets a manager before completing the sales process and exiting the gym.
• Ensure Personal Sales Room Financial goals are met or exceeded each month.
• Contribute to achieving club membership goals by exceeding personal new member enrollment targets.
• Ensure integrity of each sale by attaching supporting documents and signature with each agreement.

Customer Service

• Provide the highest level of customer service possible when communicating and interacting with guests.
• Follow up with members that have enrolled to ensure we are exceeding expectations.
• Assist in maintaining a clean and operational facility.
• Manage and follow-up on all web leads, e-mail referrals, missed guests, and any other referrals
• Execute UFC GYM business processes that bring our "Train Different" philosophy to life.

ORGANIZATION RELATIONSHIPS: The Membership Specialist reports to the Assistant General Manager and the General Manager. This position may interact with all levels of management in the clubs, and within the Membership Team.

REQUIRED QUALIFICATIONS:

1) Knowledge, Skills & Abilities

• In-depth knowledge of sales practices and techniques
• General understanding of the fitness industry
• Basic computer skills
• Excellent customer service and interpersonal communication skills
• Independent self-starter
• Must be a team player
• Strong organizational skills

2) Minimum Certifications/Educational Level:

• High school degree or GED required
• Must complete company sales training and orientation program

3) Minimum Experience:

• 1-2 years sales experience (preferred)

4) Physical Requirements:

• Have the ability to lift 25 lbs.
• Have the ability to frequently sit, stand, walk, and stair climb
• Have the ability to demonstrate proper fitness techniques

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Job Types: Full-time, Part-time

Work Location: In person