Description:

Responsible for the following:
- Answering inbound calls, with 5-star customer service
-Ensuring all technicians are fully booked with calls each day
- Assisting Dispatch team with job logistics planning and scheduling
- Commercial Customer BFP scheduling
- Membership mailings, customer profile maintenance, and renewals
- Install and Warranty tracking
- Job closings
- Follow up on customer voicemails
- Answering service and online customer inquiry follow-ups
- Periodic Review of On-Hold status jobs for scheduling appropriateness
- Consistently delivering 5-star service every day
- Additional work as needed

Job Requirements:
- High school diploma, GED or equivalent
- Ability to pass a criminal/reference check
- Ability to pass a drug screening
- Valid driver’s license (with a clean driving history)
- Ability to work weekends and night shifts as needed
- Authorized to work in the U.S.

Summary:
- Develop your customer service and computer skills while working in a collaborative environment
- Perfect for candidates with military experience or similar backgrounds
- Position qualifies for industry-leading employee benefits
- Be part of a fun team and a progressive company culture

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance

Experience level:

• 10 years
• 11 years
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• No experience needed
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Tonawanda, NY 14150: Relocate before starting work (Required)

Work Location: In person