About the Role:
This isn't just another job ad—it's an invitation to embrace a career challenge. Are you ready? If so, keep reading. Rossen Law Firm seeks individuals who are passionate about making a difference. We're a criminal defense law firm based in Fort Lauderdale, Florida, dedicated to assisting good people in challenging times and ensuring they can achieve their best future.

We're looking for an enthusiastic and detail-oriented Senior Sales Development Representative to streamline our client intake process, conduct initial case evaluations, and ensure a seamless experience for every client. Joining our supportive and high-achieving team presents a unique opportunity for personal and professional growth. If you're ready to make a difference in the legal community and thrive in a team of experts, welcome aboard.

Key Responsibilities:As a Sales Development Representative, you'll be at the forefront of representing our values and principles. Working closely with our Chief Revenue Officer, you'll connect with potential clients, understand their unique situations, and guide them through the intake process with charm, precision, and efficiency. Your role is pivotal in ensuring everyone interacting with us feels heard, valued, and well-guided.

• Client Interaction: Serve as potential clients' primary point of contact, offering a welcoming and professional introduction to our firm.
• Inquiry Assessment: Assess the urgency and relevance of each inquiry, ensuring prompt and appropriate responses.
• Lead Fielding: Efficiently manage initial leads through various channels, including phone, email, social media, chat, and calls, ensuring prompt and courteous responses.
• Case Evaluation: Conduct preliminary evaluations of potential cases, guiding decision-making processes.
• Enhancing Client Experience: Contribute to a positive client experience from the first point of contact, embodying the firm's commitment to service and excellence.
• Information Gathering and Documentation: Collect comprehensive case details from potential clients, meticulously documenting all relevant information for legal strategy planning.
• Scheduling Strategy Sessions: Coordinate appointments between potential clients and attorneys, ensuring a seamless transition for strategic consultation.
• Database Maintenance: Oversee and update the client database, ensuring accurate and organized records of all interactions and consultations.
• Prospective Client Follow-up: We diligently follow up with prospective clients to address additional queries and encourage engagement with our services.
• Intake Process Optimization: Collaborate in the ongoing evaluation and refinement of the intake process to enhance efficiency and client satisfaction.
• Attorney Referral Coordination: Assist in managing the attorney referral process, ensuring a smooth and professional experience for referring and receiving parties.
• Marketing Collaboration: Work closely with the marketing team to track lead sources, contributing insights for marketing strategy adjustments.
• Attorney Collaboration: Facilitate onboarding new clients by working in tandem with the attorney, ensuring all necessary information is accurately conveyed for case initiation.
• Client Outreach and Nurturing: Engage in proactive outreach and nurturing efforts, building long-term relationships with clients and enhancing their trust in the firm.
• Reporting: Regularly compile and present reports on intake metrics, trends, and outcomes, providing valuable insights for strategic planning and process improvements.
• Legal Compliance: Ensure all intake activities comply with legal standards and the firm's ethical guidelines.

Qualifications:

• Proven experience sales-driven client-facing role
• Proficiency in English
• Exceptional communication and interpersonal skills, with a talent for building rapport and trust.
• Demonstrated ability to handle sensitive information with integrity and confidentiality.
• Excellent organizational skills, able to manage multiple tasks and prioritize effectively.
• Resilient, driven, and persistent, intensely wanting to contribute to the firm's success.
• Adept at problem-solving and decision-making.
• Commitment to continuous improvement and professional development. A forever learner.
• Enjoy working collaboratively in a team-oriented environment.
• Ability to overcome objections and articulate the unique benefits of choosing Rossen Law Firm as their criminal defense law partner.
• Readiness to provide immediate support and accessibility to clients facing urgent, catastrophic issues.

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Supplemental pay types:

• Bonus opportunities
• Performance bonus

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Fort Lauderdale, FL 33309 (Required)

Ability to Relocate:

• Fort Lauderdale, FL 33309: Relocate before starting work (Required)

Work Location: In person