• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
• The primary responsibilities are to verify insurance coverage for potential and new clients.

Additionally, this person will re-verify insurance coverage for existing patients to answer questions about benefits, coverage, billing and payments.

• Effective delivery of company products and services
• Responds to telephone inquiries from new policyholders, tenured policyholders, agents and their representatives
• Provides information coverage and benefits, billing and payments and field general questions. Determines the best method for providing services.
• Verifies insurance and / or payments
• May perform data entry.
• May assist with the processing of billing paperwork.
• Accurately maintains files of all patient account profile information and referral source data.
• Resolves patient complaints by identifying the root cause of opportunities and coordinating appropriate corrective action.

Experience

• Knowledge of Medicare and 3rd party vendors is a plus.
• Ability to demonstrate excellent customer services to members, agents and their representatives.
• Must demonstrate strong attention to detail and proven analytic and problem solving.
• This role will require an understanding of insurance concepts, including governmental plans, ancillary plan benefits, and other coverages.
• Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctor’s office then anything below managing 75 calls / day would not translate to similar environment).
• Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
• Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
• Basic alpha number data entry skills with attention to accuracy and quality is essential.

Education

• High School diploma or GED
23 hours ago