Overview

As a Customer Service Associate, you can make the difference between an amazing experience and an ordinary one. We are looking for people-focused, communicative, and team-oriented individuals to join us in this role. No jewelry experience? No problem! We will provide you with the training you need to be able to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create an exceptional store experience for each customer. Whether you’re early in your career or a seasoned professional, you’ll be joining a team where your contributions make a difference!

Our Customer Service Associates play an important role as the first and last impression for our valued guests. If you value providing great customer service and have a strong attention to detail, you’ll be a good fit for this position. Your impact will extend beyond transactions, influencing the overall customer experience and ensuring our guests receive nothing short of excellence. Join us and be part of a team dedicated to creating extraordinary moments!

The typical starting pay for this role is $20-$20.50/hr for Customer Service Associates and $21-$21.50/hr for Senior Customer Serivice Associates, plus opportunities for monthly bonuses. There is no upper limit to what you can earn in this role as you expand your jewelry knowledge.

Responsibilities

Customer Interaction

• Engage in face-to-face, email, and phone communications to endure seamless customer experiences for each and every guest
• Operate as a cashier, handling transactions and assisting customers with payment plans, warranty information, and returns

Operational Excellence

• Navigate front and back of house operations, including store greeter duties, basic quality control, inventory, and upholding merchandising standards
• Cross-train in areas such as Care and Cleaning, virtual sales, merchandise transfers, and other vital tasks
• Understand the functions of the shop, and assist with the flow of merchandise in and out of the jewelry shop to ensure customers receive their pieces in a timely manner

Company Culture

• Ensure a positive and engaging workplace for all by embodying company values such as integrity, continuous improvement, and teamwork
• Strive for personal growth by maintaining product knowledge and embracing Shane Co.’s philosophies
• Give and receive constructive feedback, adapting with coaching you may receive

Qualifications

• Prior customer-facing experience is required; jewelry sales experience is not mandatory—we'll provide comprehensive training and ongoing learning opportunities!
• Availability during evenings and weekends is a must, with the perk of being closed on 7 major holidays.
• High level of visual acuity and manual dexterity.
• Excellence in written and spoken English; effective communication is key.
• Proficient in basic math and cash handling
• A minimum of a high school diploma or equivalent is required.

Work Environment

The primary work environment is a well-lit retail store that requires standing, walking, and occasional lifting. Most customer interactions occur in-person although this position does use phone and email heavily as well. This role requires manual dexterity, visual acuity, and color discernment at a high level. Our vibrant and customer-focused atmosphere provides an engaging workplace.

Why Work for Shane Co.?

Joining #TeamShaneCo comes with a host of benefits designed to support you and your loved ones- we understand a supportive benefits package is key to a fulfilling work experience. As a family-owned business, we prioritize your well-being, recognizing that our success is a collective effort. Here's what we offer:

Compensation and Recognition: we operate on a team-based model; no commission sales! We offer a competitive base rate, engaging SPIFs, and monthly opportunities for team performance bonuses.

Time off: You’ll enjoy a generous time-off package, including 3 weeks of vacation, and an annual float day. We value holidays and are closed on major ones. Plus, you receive a float day and paid volunteer day annually. We also value your work-life balance and keep favorable hours that provide a great retail experience to our customers while respecting your time and well-being.

Family-centric benefits: We care about your family, and our benefits extend beyond standard offerings. In times of major illness, you can earn time off at full pay for self or family care. You’ll also benefit from paid parental leave, an Employee Assistance Program, and assistance navigating medical complexities.

Health and wellness: We value your health and provide you with paid sick time. Additionally, you can access competitive medical, dental, and vision plans, a 401(k) with company match, and flexible spending accounts. You can also enjoy voluntary benefits, including long-term disability, life insurance for dependents, and pet insurance. We also have a dedicated staff member who focuses on well-being and work-life balance, ensuring you thrive professionally and personally.

Employee Discount: Enjoy a generous store and online discount, available for you and your family members.

Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between.

Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day! If you love being part of a team as well as providing personal attention to every customer, this is the place for you!

The typical starting pay for this role is $20-$20.50/hr for Customer Service Associates and $21-$21.50/hr for Senior Customer Serivice Associates, plus opportunities for bonuses. The range describes the starting pay rate for most candidates for this role in the state of Tennessee but does not describe the maximum potential for the pay in the role. The actual individual pay will be determined based on skills and qualifications for the role. The starting pay range for this same position may be lower or higher in other markets.

Employer will not sponsor visa or work authorization.