94 IT Support Specialist Jobs in Atlanta, GA
Roessel Joy is Hiring an IT Support Specialist Near Atlanta, GA
A RoesselJoy client is looking for an IT Support Specialist to join a growing organization located in Atlanta, Georgia. The IT Support Specialist will provide first-level phone and email support on various technical issues involving hardware and software. This IT Support Specialist is the first line of support. It handles initial evaluation, troubleshooting, and problem-solving and escalates to appropriate staff if a higher level of technical support is required.
Requirements
•Provide a high level of customer service while supporting case teams and office-based staff in a fast-paced environment
Support includes, but is not limited to, laptops, desktops, Smartphones, and phone and voice mail systems, both in and outside the office.
•Assist with managing local technology to increase reliability, security, interoperability, and effectiveness of customer work while reducing costs.
•Understand and effectively discuss services and software provided by IT Service
•Gather feedback and evaluate the impact of IT Service offerings
•Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops
•Support a variety of operating systems and applications
•Assist with hardware and software asset tracking and inventory management
•Troubleshoot video conference and telecommunications systems
•Maintain problem call history by recording calls in Service Now help desk tracking database; analyze
You should have the following:
•Education in Technology or equivalent experience or minimum of 2 years of experience in a similar role•
•Experience in effectively communicating and presenting technical concepts to management, peer group, and staff
•Experience troubleshooting macOS, Windows 10, Microsoft Office Suite, Web browsers, VPN/network connectivity, Google G Suite environment, SaaS tools, Audio Visual equipment
•Basic skills in the following areas: Mac/PC laptop hardware, software, telecommunications, mobile devices, and networking
•Lifting/moving equipment is required
•Knowledge of MDM solutions, Directory Services, and SSO a plus
Job Summary
Full Time
$80k-106k (estimate)
04/29/2024
05/16/2024
roesseljoy.com
Boston, MA
<25
Related Companies
The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as an Information Technology Auditor Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Specialist job description and responsibilities
IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
01/10/2022: Gainesville, FL
IT Support Specialists to work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
02/20/2022: Jacksonville, FL
The IT Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications.
12/31/2021: Little Rock, AR
These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk.
03/08/2022: San Jose, CA
IT support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
12/13/2021: Brockton, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Specialist jobs
Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.
02/27/2022: Lancaster, PA
Some employers may accept IT support specialists without formal education who have computer experience and certification.
01/21/2022: South Bend, IN
Learn about the job description and duties, and read the requirements to start a career as a IT support specialist.
12/26/2021: Daytona Beach, FL
To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.
02/07/2022: Bridgeport, CT
Successful technical support specialists possess common characteristics and aptitudes.
02/08/2022: Gainesville, FL
Step 3: View the best colleges and universities for IT Support Specialist.
