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Rocket Travel is looking for a Partner Success Manager to join our growing Operations team. A Partner Success Manager is a critical part of the success of our partners and shared customers. Partner Success ensures partners can onboard efficiently, escalate concerns easily, and be assured that shared customers will receive excellent service.
The Partner Success Manager will work closely with our Commercial and Partnerships team to develop a positive, collaborative relationship with all our partners. They are responsible for ensuring the partner adopts established operational processes and for demonstrating the value of said processes and how servicing can positively impact the partner’s customers.
Cross-functional Collaboration
Account Management
Data Analysis
Continuously evaluate and report on partner servicing performance against set goalsCollect, analyze, and act on feedback to drive product, service, and customer experience improvements.
You are curious and eager to learn
Rocket Travel by Agoda is a travel technology company founded in 2012 under our flagship consumer facing product, rocketmiles.com. Since then, we have evolved to partner with some of the largest consumer travel brands in the world creating white-label solutions that allow customers to earn and redeem miles and points for booking hotels, rental cars, flights and activities. Our global partnerships range from world-class airlines to international banks to large-scale shopping platforms. We help our partners develop successful go-to-market strategies through marketing expertise and data to support their overall growth.
We attract customers from every corner of the globe with a seamless user experience that's built in-house from ideation to finished product: our team includes front- and back-end developers, customer service, data analysts, designers, marketers, accountants, partnership sales, and managers.
Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career, and expand their knowledge working alongside talented, dedicated colleagues. We encourage all applicants with a touch of wanderlust to apply to our team, as we work toward helping our travelers reach the vacation of their dreams.
Note on general employment requirements
Candidates should be authorized to accept employment in the US from any employer, should be willing to start within three weeks of accepting an offer, and should be able to work the same daily working hours as our Chicago office.
Equal Opportunity Employer
At Rocket Travel by Agoda, we pride ourselves on being companies represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Rocket Travel by Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details, please read Rocket Travel by Agoda’s privacy policy.
A Final Word:
To all recruitment agencies: Rocket Travel by Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, employees or any other organization location. Rocket Travel by Agoda is not responsible for any fees related to unsolicited resumes.
Full Time
Consumer Services
$128k-171k (estimate)
03/13/2024
04/28/2024
rocket-travel.co.uk
SUNDERLAND, ENGLAND
<25
<$5M
Consumer Services
The job skills required for Partner Success Manager include Initiative, Account Management, Futures, Analysis, Problem Solving, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Partner Success Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Partner Success Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Partner Success Manager positions, which can be used as a reference in future career path planning. As a Partner Success Manager, it can be promoted into senior positions as a Partnership Business Development Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Partner Success Manager. You can explore the career advancement for a Partner Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Partner Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Partner Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Partner Success Manager job description and responsibilities
Responsible for leading and managing our partner's overall success, adoption, and implementation.
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Lead and conduct kick-off meetings for partners to establish engagement model and partner strategy.
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Partner Success Managers look out for their customer’s business and work with them to find solutions to pain points.
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Own the day-to-day relationship with the partners, manage the challenges and find the best outcomes for the business and the partner.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Partner Success Manager jobs
Has several years of experience in Partner Management.
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Experience in Direct Marketing and Campaign Management.
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Step 3: View the best colleges and universities for Partner Success Manager.