You haven't searched anything yet.
About Robin:
Robin is the leading hybrid workplace experience platform. Since 2014, we’ve empowered people to do their best work by building tech solutions that fuel vibrant workplace experiences. Our platform redefines work and community building for hybrid companies everywhere. With industry-leading desk booking and room scheduling software alongside our powerful workplace analytics, our mission is to empower people to do great work and foster a sense of community.
Hybrid Work. We believe the best work gets done when employees have the best of both worlds. Some days that's working from home and there are other days when that takes place at our Robin HQ, located in the Seaport District of Boston. Our teams value the energy of in-person collaboration and the productivity of heads-down remote work. We empower our Robinauts to choose what works best for them, team policies are set at a department level.
We’re looking for an inspiring Customer Success Manager (CSM) to join our Customer Experience team focused on retention and growth of existing customers.
\nThis role is interesting because:
Benefits:
- Medical & Dental Insurance through Blue Cross Blue Shield covered at 100% for employee-only plans and 85% for family members.
- Vision Insurance offered through EyeMed
- Company sponsored 401k with up to a 3% match
- Incentive Stock Options
- 100% Paid Parental Leave
- Flexible vacation time (that we actually use!)
- 12 company holidays
Perks:
- Professional Development Stipend
- Talent Referral Program
- Recognition perks through Blueboard
- Annual company kickoff in Boston
We Celebrate Diversity
Robin is committed to creating a workplace that reflects the world around us. We believe that the key to good work is empowering our people and we know that diversity and inclusion are a large part of this equation. Our realities shape our everyday experiences and it’s our responsibility to our employees, our customers and our communities to address the issues with workplace representation. Robin does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#IHSRemote
Full Time
$90k-120k (estimate)
02/04/2024
04/03/2024
robinpowered.com
Boston, MA
200 - 500
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.