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Company Overview
AtScale enables smarter decision-making by accelerating the flow of data-driven insights. The company’s semantic layer platform simplifies, accelerates, and extends business intelligence and data science capabilities for enterprise customers across all industries. With AtScale, customers are empowered to democratize data, implement self-service BI and build a more agile analytics infrastructure for better, more impactful decision making.
Job Description
We are seeking an experienced Customer Success Manager (CSM) to join our growing team! The CSM is responsible for continual adoption, consumption and expansion of AtScale within our customer base. With this aim in mind, success is mutual by maximizing the value of the AtScale solution. The CSM is instrumental in building strong relationships with AtScale’s customers’ users and decision-makers, as well as collaborating with all appropriate Atscale internal organizations. By understanding the role AtScale plays to achieve the customer’s goal, the CSM is able to advocate on their behalf. This advocacy helps shape AtScale’s roadmap, preserves renewals and identifies growth opportunities.
In this role you will gain experience with business intelligence, analytics and data science, while working alongside world-class talent at AtScale. You'll be working with top-tier Fortune 500 companies, gaining insight to how they work and bring value to their end customers. As AtScale continues to rapidly expand, success in this role will position you for other strategically important roles like senior CSM, sales engineering, business development, sales.
Responsibilities/Activities:
Qualifications
Join a team of passionate people committed to redefining the way business intelligence and AI is done.
For additional information, visit www.atscale.com.
Full Time
IT Outsourcing & Consulting
$110k-155k (estimate)
01/15/2023
06/21/2024
atscale.com
BOSTON, MA
100 - 200
2013
CHRISTOPHER LYNCH
$10M - $50M
IT Outsourcing & Consulting
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.