Robert Half has an excellent career opportunity for an articulate, highly skilled Human Resources Assistant supporting a client-based Ann Arbor MI in the Hospitality industry. This position is based in a dynamic and fast-paced environment. All candidates will be required to take a typing test. Must be able to work 12pm - 9pm. This role is mainly remote with some onsite required. Pay up to $21/hr. Summary: This position is responsible for supporting all team members regarding general Human Resources and Payroll inquiries via telephone, chat, and email. This position will take necessary investigative measures to assist the caller in resolving the issue. This position requires strong communication skills, the ability to adhere to company policy and procedures, and the ability to multi-task.RESPONSIBILITIES AND DUTIES as the Human Resources Assistant:(60%) Act as first point of telephone and email contact for all 14,000 corporate team members regarding general Human Resources and Payroll inquiries.• Answer incoming calls from all team members within agreed SLA.• Respond and resolve e-mails within written SLA. Triage the incoming e-mails between Level 1, Level 2, Benefits, and Payroll.• Document each call and e-mail into call tracking software, by subject, call type, and priority.• Answer inquiries and troubleshoots cases based on department SOPs and legal guidelines.• Use Peoplesoft, Pulse, and ServiceNow resources to investigate the situation based on details provided by the team member and within our systems of record.• If a case cannot be resolved at first point of contact, make an assignment for the correct department and escalate, or provide the caller with the correct contact information to assist in resolving their inquiry.(20%) Enter employee data into Pulse (Store POS system and employee record database)• Manage alert for employee data entry transactions in Pulse. Complete necessary updates to Pulse based on priority assigned.• Escalate unverified Pulse issues to Level 2.(10%) Process Leave of Absence cases• Create tickets from enquiries or form completions within Service Now for the LOA specialist to process• Send out packets and leave updates to team members and HRBPs• Provide updates, benefits information, and contact information to team members on a leave of absence, when needed.(5%) Improving existing processes• Actively giving feedback on creating or improving current processes.• Documenting processes that can be improved on.(5%) Complete ad-hoc projects• Participate in HR initiatives on a project basis• Review project work with HR-Operations Management and identify efficiencies learned• Communicate progress on project work to HR-Operations ManagementQUALIFICATIONS• Associate degree or equivalent work experience.• 2 years support HR in some capacity is a must• Excellent phone communication skills• Solid written communication skills• Must have a strong customer service focus• Attention to detail• Bilingual in English/Spanish preferred• Knowledge of human resources and/or payroll processes is a plus