We are in search of a dedicated Customer Service Representative to be based in Broomall, Pennsylvania. The role involves answering inbound calls, managing customer inquiries, and maintaining a high level of customer service. This role will require you to handle data entry tasks, email correspondence, and support the sales team. The position offers a contract to permanent employment opportunity within the manufacturing industry.Responsibilities:• Provide exceptional customer service through answering inbound and outbound calls.• Manage customer inquiries and resolve any issues promptly.• Maintain accurate customer records and process order entries efficiently.• Support the sales team with necessary tasks and information.• Utilize CRM and Microsoft Office Suite, including Excel and Word, to manage and organize work.• Ensure a high level of customer satisfaction by addressing all customer needs promptly.• Handle email correspondence professionally and timely.• Work collaboratively with team members to achieve overall company goals.• Continuously improve customer service experience and create engaged customers.• Take the extra mile to engage customers.