Overview

The Front Desk Coordinator reports to the Director of Operations and serves as the official greeter to all who enter the building. This person will provide optimal customer service while answering the main telephone lines and directing all visitors. The Front Desk Coordinator is also responsible for providing clerical administrative duties as well.

Rising Ground

Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs as a leading non-profit human services organization. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 25,000 individuals. We do this through 50 programs in 70 locations throughout New York City and Westchester. Our strong belief and commitment to diversity shows not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. 

Benefits

At Rising Ground, we encourage everyone to live a healthier life. When you enroll in health care benefits — medical, dental, and vision care, you and your family can take advantage of each plan’s preventive services, which will help everyone to stay well. Another way to remain healthy is to eat right and keep active. Ultimately, we all benefit when we make the right choices, whether through diet and exercise or health care services. You can also take advantage of other important benefits, including life and accident, disability benefits, the retirement savings plan, and the employee assistance program

Annual Salary

$45,000.00

Responsibilities

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work in collaboration with the office manager overseeing the daily functions of the office
• Greet and check in clients, visitors and employees using electronic software
• Work closely with security regarding the safety and procedures of the office
• Collaborate with the office manager and operations department for employee and site related issues or inquiries that require follow up
• Keep inventory of office supplies and assist the office manager with placing orders, storing and distributing supplies
• Answer phones and emails
• Assist with incoming and outgoing mail correspondence
• Responsible for arranging front desk coverage
• Keep the reception area clean and welcoming
• Use electronic software to assist with scheduling conference rooms
• Maintain conference rooms
• Assist with filing and other administrative tasks as needed

Competencies

To perform the job successfully, an individual should demonstrate the following competencies.

• Problem-solving - identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Interpersonal Skills - maintains confidentiality, remains open to the ideas of others and exhibits willingness to try new things.
• Communication - speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills. Demonstrate the ability to read and interpret written information.
• Planning/organizing - prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Quality control - demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability - adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Safety - actively promotes and personally observes safety and security procedures and uses equipment and materials properly.

Supervisory Responsibility

No supervisory responsibilities

Work Environment

While performing the duties of this job, the employee regularly works in an office setting.

Physical Demands

Ability to carry up to 10 or 15 pounds

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 9:00am-5:00pm. There are at least three days during the year that the Front Desk Associate is required to work after hours.

Travel

No travel required at this time

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Required Education and Experience

• High School Diploma or equivalent is required
• The applicant must have at least one year of experience as a secretary, receptionist or similar job title
• Computer proficiency

Preferred Education and Experience

• An associate degree is preferred
• Bi-Lingual (Spanish/English) preferred
• Customer service, organizational, and time management skills