At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

**SALES ASSISTANT - CARTIER, MANSION**

**OBJECTIVE/MISSION**

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

**KEY RESPONSIBILITIES**

**Greeting and attending to clients:**

* Provide a consistently excellent client experience by maintaining the highest degree of courtesy and professionalism

* Greet the clients in a professional and positive manner

* Manage wait times and client expectations to help monitor boutique flow, using the MEET App when appropriate based on business levels.

* Manage appointments using the MEET App.

* Determine through detailed and specific discovery process the motivation and the objectives of the clients visit and collect contact information

* Provide preliminary information regarding product, services and pricing to clients

* Direct clients to the next available representative or familiarize clients with boutique layout and available resources while they wait

* Make clients feel welcomed and comfortable and escort them to the viewing desk as needed

* Assist Sales Associates in their interaction with clients as needed

* Qualify sales leads and assure each is directed to the appropriate sales team member in a systematic manner

* Client Services assist selling team with running products, wrapping products for clients, clients beverage service and clean-up, coat check, faxing/copying forms as need

* After Sales Service, Assist associates and clients with bringing to the Service Salon watches and jewelry for quick repairs. Perform basic quick services - strap changes, bracelet sizing (non-gold,) steam cleaning and cord changes.

**Operational support:**

* Daily set up and break down of boutique for opening/closing

* Assist with Boutique projects as needed (inventory, organization, restocking of supplies, etc...).

* Assist as needed with beverage service and gift wrapping

* Assist in the merchandising and overall daily maintenance of the cases (i.e. maintain proper visual standards; product maintenance and understock organization)

* Assist in the data entry of client data cards as needed

* In partnership with the floor management contact clients about service orders as needed

**Knowledge and Compliance:**

* Develop deep understanding and knowledge of brand and products to convey Cartier heritage and values

* Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.)

**Brand Ambassador:**

* Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand

**JOB PROFILE**

**Education:**

* 4-year College degree preferred

* Additional language skills (Mandarin, Portuguese, Russian) are a plus

**Required Experience:**

* Previous experience in luxury retail or hospitality is a plus

**Technical Skills / Abilities:**

* Must be available to work retail hours including weekends

* Basic computer skills (tablets, PC)

* Must be able to stand on feet all day

**Personal Skills:**

* Excellent interpersonal and communication skills are required

* Ability to work in a fast-paced retail store environment

* Strong understanding of Customer Service needs and Customer (internal and external) priorities

* Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision

* Ability to project an approachable and professional image in personal appearance, manner, and demeanor.

* Self-Starter with Team-Player approach