RHM is a multifamily property management and real estate development company in Cleveland, Ohio, specializing in both market rate and affordable housing. We are one of Cleveland’s largest third-party management firms. Our goal is to develop strong and reliable relationships with owners, partners, and employees, which has been the key to our growth and success.

SUMMARY

Accountable for all day-to-day property operations, overseeing and enhancing the value of the apartment complex. Embrace the concepts of leadership, group responsibility and servant leadership.

RESPONSIBILITIES

• Financial responsibilities including goals, collections, maintaining & submitting records of transactions, prepare annual budgets, income projections accurately and timely, ensure late fees & check charges are collected, AP invoice submission to corporate and petty cash
• Leasing responsibilities are not limited to ensuring site is at fullest capacity, marketing strategies, confirm leasing strategies are effective for closing and models, market ready apartments and grounds are walked and acceptable
• Maintenance service requests must be entered in Yardi, recorded, communicated to maintenance staff, monitored and certify they are properly completed
• Maintenance scheduling as needed with Maintenance Supervisor
• Monitor and analyze traffic logs, conversion ratios, budget and renewal information
• Vendor and contractor communications (scheduling, billing, relations and certificates of insurance)
• Administrative functions are not limited to maintaining accuracy of resident files, leasing documents together with Yardi entry confirmation and payroll hours approval
• Emergency/Safety team lead for community with staff and residents to minimize liabilities
• Resident retention relations including phone or in person visits dealing with concerns, requests, follow up, functions, newsletters and notices
• Consistently use successful techniques to secure efficiency of staff through ongoing daily and weekly staff meetings, training, instruction, counseling and leadership
• Ability to administer action plans, provide support and encouragement to staff, lead by example and ensure personnel processes are handled timely (evaluations, salary reviews, time sheets, etc.)
• Other duties as assigned

REQUIREMENTS

• College degree and CAM/ARM preferred or 2 years prior experience with Leasing or Asst. Property Manager (will consider 3 years exp. as Supervisor in customer related field
• Achieve Fair Housing certification prior to interaction with prospects or residents
• Competence in PC skills (Word, Outlook, Excel and Yardi preferred)
• Regular schedule Monday through Friday 8:30am-5:00pm with the ability to work weekends or evenings as necessary
• Must embody RHM’s core values: Integrity, Will-to-Win, Be a Good Person, Driven, Accountable, and Teamwork

BENEFITS

• Eligibility of medical, dental and vision coverage; disability insurance; life insurance after 60 days; and 401k participation after 1 year
• Paid time off; holidays, personal, sick, and vacation time

Schedule: Full-time, Monday - Friday

Ability to commute/relocate:

• Reliably commute or planning to relocate before starting work
• US work authorization (Required)

Compensation:

• $50,000 annually
• Monthly bonus based on eligible lease terms

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Cleveland, OH 44115: Relocate before starting work (Required)

Work Location: In person