Job Description: Leasing Agent/Property Manager

Position Overview:
We are seeking a highly skilled and experienced Leasing Agent/Property Manager to join our team. The ideal candidate will possess in-depth knowledge and experience in property management, with a strong emphasis on managing Housing Choice Voucher (HCV) programs. The primary responsibilities of this role include overseeing the leasing process, maintaining tenant relationships, ensuring compliance with regulations, and optimizing property performance.

Key Responsibilities:

• Leasing Operations:
• Manage the leasing process from start to finish, including marketing vacancies, conducting property tours, screening prospective tenants, and executing lease agreements.
• Ensure timely turnover of units by coordinating with maintenance staff for necessary repairs and cleaning.
• Implement effective marketing strategies to attract and retain tenants, utilizing both traditional and digital platforms.
• Tenant Relations:
• Cultivate positive relationships with tenants by addressing inquiries, resolving concerns, and providing exceptional customer service.
• Enforce lease terms and policies consistently while remaining empathetic to tenants' needs and circumstances.
• Respond promptly to maintenance requests and ensure timely resolution of issues to maintain tenant satisfaction.
• Compliance Management:
• Stay up-to-date with federal, state, and local housing regulations, particularly those related to the Housing Choice Voucher program.
• Ensure compliance with fair housing laws and regulations, including handling reasonable accommodation requests.
• Maintain accurate records and documentation related to leasing activities and tenant interactions.
• Financial Management:
• Collect rents and other fees promptly, ensuring accuracy in financial transactions and adherence to established procedures.
• Monitor and manage property expenses, including utilities, maintenance, and repairs, to optimize budgetary performance.
• Assist in the preparation of financial reports, budgets, and forecasts as required by management.
• Administration and Reporting:
• Prepare and maintain lease agreements, move-in/move-out documentation, and other relevant paperwork.
• Generate regular reports on property performance, occupancy rates, and leasing activity for management review.
• Coordinate with external agencies, such as housing authorities and regulatory bodies, to facilitate program compliance and reporting.

Qualifications and Requirements:

• Several years of experience in property management, with a strong emphasis on leasing and tenant relations.
• Proven track record in managing Housing Choice Voucher (HCV) programs and familiarity with related regulations and procedures.
• Excellent communication and interpersonal skills, with the ability to interact effectively with tenants, colleagues, and external stakeholders.
• Strong organizational abilities, attention to detail, and proficiency in record-keeping and documentation.
• Knowledge of property management software and Microsoft Office Suite.
• Ability to work independently, prioritize tasks, and handle multiple responsibilities in a fast-paced environment.
• Real estate licensure or certification (e.g., Certified Property Manager, Real Estate Salesperson) a plus.

Job Types: Full-time, Part-time

Pay: $19.00 - $24.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Flexible schedule

Experience level:

• 2 years

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Cleveland, OH 44112: Relocate before starting work (Required)

Work Location: In person