Service Coordinator

Job Type

Full-time, hourly nonexempt

Full Job Description

Service Coordinator

RHM is a multifamily property management and real estate development company in Cleveland, Ohio, specializing in both market rate and affordable housing. We are one of Cleveland’s largest third-party management firms. Our goal is to develop strong and reliable relationships with owners, partners, and employees, which has been the key to our growth and success.

SUMMARY

The Service Coordinator assumes responsibility for service management function within assigned facilities. This function includes the development of contacts with service providers and agencies for resident referrals and the ongoing service management responsibility. Educates residents on available services and monitors provisions of services. Works in conjunction with the manager(s) and other management staff of the facility.

RESPONSIBILITIES

• Assists and advises residents and families of the services which may be necessary to maintain a self-reliant lifestyle.
• Promotes wellness activities for all residents.
• Educates residents, families, and staff on available community resources.
• Assists residents in building informal support networks among themselves and with family members.
• Acts as a liaison between community agencies, service providers, and residents
• Works as a team member with Resident Manager(s) in serving project residents (follows up on resident situations the manager(s) believe may need supportive services).
• Encourages residents to be proactive in meeting their social, psychological, and physical needs.
• Facilitates meeting of needs, when necessary, but avoids the creation of unhealthy dependence.
• Uses the least drastic intervention necessary to alleviate a problem situation.
• May assist residents or coordinate training for residents in understanding lease and tenancy obligations.
• Monitors the delivery of services to residents to ensure they are appropriate, timely, and satisfactory. May also manage such services when appropriate.
• Performs service management function for all residents needing assistance.
• Provides limited case management (evaluation of social, psychological, and physical needs and the development of a service plan) for a resident when such service is not being provided by the general service community.
• Educates residents on service availability, application procedures, resident rights, etc. both individually and as a group.
• Reports all suspected abuse situations to the appropriate agency.
• Sets up volunteer support programs with service organizations in the community.
• Advocates and may negotiate on behalf of residents for adequate, timely and cost-effective provision of services.
• Meets with service providers as needed and appropriate.
• Assembles a directory of community services and makes it available to residents, families, and management.
• Assists management in identifying residents who need assistance.
• Documents contact with residents, providers, and families.
• Maintains individual files on residents which will contain at least the following: intake information, service termination information, quarterly review and follow-up, human or civil rights abuse, resident/family meeting notes.
• Resident files to be kept in a secure area to insure confidentiality.
• Completes reports with copies given to the site supervisor, Quality Assurance Administrator, Manager, and government agency (where applicable) in an accurate and timely manner.
• Pursues avenues for additional services through private local, state, and federal sources.
• Creates service management plan as appropriate.
• Other duties as assigned.

REQUIREMENTS

• Bachelor’s Degree – Concentration in Social Work, Gerontology, Psychology, or Public Health preferred.
• Demonstrated working knowledge of community services in the region with particular knowledge of services that are provided for the population living within the facility.
• Proven experience in service management, including organizing, problem-solving, and advocating.
• Trained in the aging process, elder services, disability services, drug and alcohol abuse and mental health issues.
• Aware of eligibility for and procedures of Federal and state entitlement programs
• Alert to legal liability issues relating to providing service coordination.
• Good communication, writing, problem solving and organizational skills in addition to strong advocacy capabilities.
• Possess the appropriate professional license where applicable.
• Must embody RHM’s core values: Integrity, Will-to-Win, Be a Good Person, Driven, Accountable, and Teamwork.

BENEFITS

• Eligibility of medical, dental and vision coverage; disability insurance; life insurance after 60 days; and 401k participation after 1 year.
• Paid time off; holidays, personal, sick, and vacation time.

Schedule: Full-time, Monday - Friday

Ability to commute/relocate:

• Reliably commute or planning to relocate before starting work
• US work authorization (Required)

Work Location: One location

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have a Bachelor’s Degree in Concentration in Social Work, Gerontology, Psychology, or Public Health? (preferred not required)

Ability to Relocate:

• Cleveland, OH 44112: Relocate before starting work (Required)

Work Location: In person