Overview

The Customer Service Representative is a customer’s primary point of contact for the processing of quotes and orders. They monitor all incoming requests working them in priority, processing them on or before the turnaround time goal. They are also the Regional Sales teams’ primary point of contact for any additional support needed to serve the end customer, including, but not limited to, high priority requests, quote and order tracking, and assistance with project work. They must be able to work in a high-volume sales environment, be able to process work proficiently and accurately, and must be able to work self-directed.

Responsibilities

• Monitoring and process incoming requests and sorting and completing by priority
• Assisting Sales teams with their high priority requests
• Support sales meetings
• ERP data entry creation and maintenance
• Other duties as assigned
• Document retention responsibilities

Qualifications

• 1-3 years sales administrative support experience or equivalent, or ERP data entry experience for sales-related tasks, including, but not limited to, Quotes, Sales Order Entry, Part Entry
• Ability to correctly prioritize work based on customer demand
• Works with and influence cross functional teams
• Proficiency in use of Microsoft Office programs including Outlook, Excel, and Word
• High attention level to detail
• Thrives in a fast paced, tactical role