Company DescriptionCollabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000 professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer’s needs, but also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings. Awards and Recognitions--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job DescriptionPosition: Customer Service RepresentativeDuration: 6 Months of contract- Contract to Hire opportunityPay rate: $13.62/ hourLocation: Mason, OH 45040Work hours: 10:00am-6:30pm, Monday - Friday (training and work schedule)Qualified candidates will be invited for a group interview on 8/29 and targeting a start date on 9/11.GENERAL FUNCTION: Provide exceptional customer service and support to EyeMed Members, Providers (DONL’s and panel participants) and Store Divisions (Lenscrafters; Pearle; etc.)MAJOR DUTIES AND RESPONSIBILITIES: Provide member service support, over the phone, in a timely, consistent and courteous manner to EyeMed members and providers Assist EyeMed members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details Interface with providers to verify member eligibility and authorize services Review claims details, research payment issues, investigate provider network details Use system tools as appropriate to escalate issues between the various functional areas within EyeMed Must meet Customer Care Center productivity and quality goalsCOMMUNICATIONS WITH OTHERS:INTERNAL - Call Center associates and other EyeMed functional areasEXTERNAL - Members/ProvidersSKILLS & QUALIFICATIONS:Excellent verbal and written communication skillsExcellent telephone skillsExcellent active listening and comprehension skills Ability to demonstrate empathy to the caller’s situation Ability to provide exceptional customer service Exhibit resourcefulness in resolving problem situations Manage time and multiple tasks effectively QualificationsEXPERIENCE:Call Center experience preferred1 – 2 years of experience in a professional business environment preferredKnowledge of vision benefits and/or insurance industry a plusEDUCATION:High School diploma requiredCollege or University degree (preferred )Additional InformationAll your information will be kept confidential according to EEO guidelines.