• Review and analyze the aging report to identify past-due invoices and delinquent accounts.
• Contact customers via email and phone to follow up on outstanding payments and resolve any billing discrepancies.
• Collaborate with internal teams to obtain necessary information and documentation to resolve payment issues.
• Maintain accurate and up-to-date records of customer communications.
• Work closely with the finance team to reconcile accounts and ensure accuracy in the accounts receivable ledger.
• Generate and send regular statements and reminders to customers regarding their outstanding balances.
• Prepare weekly progress reports for Core Facilities Management team.
• Provide excellent customer service, addressing inquiries and concerns related to billing and payments.

Requirements:

• Strong understanding of accounting principles and practices.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and Cloud-based platforms.
• Ability to prioritize tasks, meet deadlines, and work in a fast-paced environment.
• Attention to detail and a high level of accuracy in data entry.

Preferred Qualifications:

• Proven experience as an Accounts Receivable Specialist or in a similar role.
• Experience working in a research or academic setting.

The Research Foundation of The City University of New York (RFCUNY) was established as a not-for-profit educational corporation chartered by the State of New York in 1963. RFCUNY supports CUNY faculty and staff in identifying and obtaining external support (pre-award) from government and private sponsors and is responsible for the administration of all such funded programs (post-award).

RFCUNY stands between CUNY’s principal investigators (PIs) and the sponsors who support them and strives to fulfill its essential responsibilities to both groups. Working closely with individual PIs and Grants Officers on the campuses, RFCUNY oversees employment, accounting, audit, reporting, purchasing, and special responsibilities that include management of a planned giving program; liaison with governmental agencies and foundations; negotiation of agreements; facility construction and renovation; protection and commercialization of intellectual property; and compliance with applicable standards in research involving human subjects, animal care, environmental and radiological safety, and conflicts of interest.