Customer Service Representative

American Tin Ceilings @ Renovation Brands

Overview:

Here at American Tin Ceilings, LLC (ATC), we are a leading company in our industry. We are hiring an experienced Customer Service Representative to help us with continued growth. If you're dedicated and ambitious, ATC is an excellent place to grow your career. Applications welcome!

Location: On-site, Bradenton, FL.

Non-exempt: Hourly role.

Base Salary: $17.00 - $20.00 per hr.

Schedule: Full-time. 40 hours. Primarily M-F.

Reports To: General Manager of American Tin Ceilings brand.

Responsibilities: 

• Perform detail-oriented tasks in a fast-paced environment.
• Respond promptly and professionally to incoming inquiries in person, by telephone, and/or by email.
• Provide simplified and clear responses to customer questions and confirm their understanding and acceptance.
• Maintain an updated knowledge of our products, services, and customer service policies.
• Communicate effectively with the team & various departments to ultimately ensure customer satisfaction.
• Handle office tasks, such as filing, generating reports and preparing presentations.
• Recommend new products or make suggestions for improvements by identifying relevant features and benefits.
• Build client relationships to meet or exceed their expectations.

Qualifications:

• Must be proficient in Excel and Word. CRM experience a plus.
• Friendly and welcoming manner with clients and other members of the team.
• Strong command of written and verbal English (Spanish is an asset).
• Excellent organizational and multitasking skills.
• Ability to maintain a calm and polite manner in potentially stressful situations.
• Ability to think under pressure & outside of the box to help customers find solutions for their needs/situations.

What’s Next?

• Ensuring a smooth and enjoyable candidate experience is very important to us at Renovation Brands. For transparency, our interview process varies in length, depending on the position and appropriate number of interview stages.

• Collaboration is a key proponent of success at Renovation Brands, which is on display during our interview process for a number of positions where it is common to have members of our Senior Leadership Team as well as your future manager partake as Interviewers. This provides candidates with immediate facetime and rapport building.

About Renovation Brands:

Renovation Brands is the parent company of multiple fast-growing home improvement products brands serving both residential and commercial customers in the renovation space. We are a direct-to-consumer ecommerce business with a distinct focus and competence in the digital space.

Renovation Brands is comprised of specialty eCommerce brands. Each brand is a leading player in its niche, making us the go-to source for these products. Consumers as well as professional clients - including architects, designers, builders, and property managers turn to us for superior renovation products and service.

Commitment to DEI:

At Renovation Brands, we celebrate our inclusive work environment, and we encourage applicants from all backgrounds and perspectives to apply. We are committed to having an inclusive and transparent work environment where every voice is heard and acknowledged, assisted by our employee-lead programs such as our Culture Team. At Renovation Brands, we embrace our differences, and believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking.

As we continue to grow, onboarding great talent to help us execute our mission and vision is our top goal. From California to New York to Massachusetts to Florida, our team members collaborate and deliver groundbreaking eCommerce projects from across the United States. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

Our Benefits:

At Renovation Brands, we have you covered when it comes to our comprehensive Benefits Package, including: 

• Competitive Base Salary in line with market expectations
• Medical, Dental, and Vision plans
• 401(k) Safe Harbor Plan with 4% employer match
• Paid Vacation, 5 Paid Sick Days, and 10 Paid Holidays
• Parental Leave
• Aggressive Employee Discount program across all brands at a price of 10% above cost
• Voluntary Life Insurance & Disability Insurance
• Voluntary Accident & Critical Illness Insurance
• Employee Referral Program 
• Discounts through LifeMart

Our Mission:

As a manufacturer and marketer, our mission is to offer high quality products delivered through exceptional service. We focus on being the expert in the category and pride ourselves in providing outstanding product education, sales, design, and service support.

Our Vision:

To be the leading digitally native multi brand specialty e-commerce retailer and wholesaler in the Home Improvement products space. We serve both residential and commercial customers with curated, exclusive, and proprietary branded products. We will continue to grow our capabilities and offerings through both organic and acquisitive growth.

Our Brands:

• American Tin Ceilings 
• Reggio Registers
• Baseboarders
• Décor Planet
• RTA Cabinet Store
• KitchenDesignPros
• Electric Fireplaces Direct
• Mantels Direct
• Trueform Concrete & Blendhouse

Visit us @ RenovationBrands.com & on LinkedIn @ Renovation Brands - LinkedIn