Customer Service - Customer Care Specialist

Pay Rate : $20.00 / hr., paid weekly

Hours : 9 : 00 AM - 5 : 30 PM, Monday - Friday

Location : onsite - Bradenton, FL 34203

Position Overview

Customer Care Specialist will professionally answer incoming calls and provide a fast, accurate, and friendly experience for all customer inquiries.

You will be responsible for handling all customer's concerns and making sure all customers’ needs are met. You will need to provide excellent service that will result in a one-call resolution.

Essential Responsibilities :

• Provide information or guidance to rental car customers using a positive, empathetic, and professional approach
• Use appropriate tools and resources to reach a complete and accurate resolution focusing on one-call resolution
• Develop and maintain product, process, and technical knowledge related to services
• Exhibit effective verbal and interpersonal communication skills tailored to the audience
• Meet the performance goals established for the position in the areas of efficiency, schedule adherence, quality, customer satisfaction and attendance
• Other duties as assigned

Qualifications :

• High School Diploma or GED equivalent
• 1 year of customer service experience, inbound call center experience in a fast-paced environment is a plus
• Strong computer skills with the ability to navigate efficiently between applications, including Microsoft Office
• Strong interpersonal skills and ability to interact with varying personalities
• Bi-lingual (Spanish) is a plus

Benefits (employee contribution) :

• Health insurance
• Health savings account
• Dental Insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

IND23

Last updated : 2024-06-05