Department/Location: City Clerk / Utility Billing

FLSA Status: Non-exempt

Supervision Exercised: None

Supervision Received: Works under the general direction of and is responsible to the Customer Service Manager or designated representative. Receives technical and administrative supervision from the Supervisor’s designee. Completed work is reviewed primarily for accuracy, completeness, and for the maintenance of effective and harmonious customer contacts. Incumbent is expected to use initiative and judgment in executing routine work.

General Purpose of the Position: The purpose of this position is to provide quality customer service and to

perform a variety of routine clerical duties relating to the collection and reconciliation of utility payments, the maintenance and adjustment of customer accounts and related records, and the opening and closing of utility accounts.

Essential Duties and Responsibilities:

· Answer customer inquiries over the counter and on the telephone.

· Investigate billing errors and resolve customer complaints relating to such errors.

· Assist customers to resolve minor problem accounts; make routine adjustments to customer accounts as appropriate.

· Sort, review, and balance receipts daily; prepare accurate detailed reports of collections.

· Maintain customer accounts and related records incidental to cashier operations.

· Adjust utility bills for minor billing errors, leaks, pool fills, vacation, garbage, and other authorized routine purposes.

· Maintain records and reports for accounts in a non-pay status and for meters to be disconnected.

· Open new utility accounts and initiate new service; close accounts when required.

· Initiate meter check reads and meter bench tests when required.

· Correct routine errors in the customer master file database.

Skills and Physical Abilities Required:

· Knowledge of City and Public Works regulations, rules, procedures, and functions relating to utility accounts and billing, including procedures for correcting routine billing errors.

· Proficiency in business communications to include: listening, exchanging of ideas, giving and receiving feedback, proper grammar usage, spelling, sentence construction, preparation of routine reports, forms, and correspondence.

· Knowledge of basic accounting and bookkeeping procedures.

· Knowledge of the geography of the City and adjacent areas.

· Ability to make computations and tabulations with speed and accuracy.

· Ability to operate a desktop computer and routine software programs, including routine Utility Billing system procedures.

· Ability to maintain clerical and accounting records and to prepare reports from such records.

· Ability to read and interpret maps.

· Ability to make minor decisions in accordance with City Ordinances and established Utility Billing Office policies and procedures.

· Ability to exercise good judgment and courtesy when acting as a representative of the City.

· Contacts are an essential component of this position. In addition to extensive contact on the telephone and in person with members of the general public inquiring about billing issues, the incumbent interacts daily with Utility Billing Office employees and with employees of other City departments. Must possess ability to establish and maintain effective working relationships with all of the above.

· This is office work requiring limited physical effort.

· Visual acuity is required for reviewing, checking, preparing and maintaining computer and manual files, as is manual dexterity to operate computers and other office equipment.

· Incumbent is required to have sufficient hearing ability to perceive information accurately at normal spoken word levels.

Computer Equipment and Software Requirements: Proficiency in computer software and the ability to adapt to other software programs with ease.

Education and Experience Required: Graduation from an accredited high school plus two (2) years of experience in accounting, bookkeeping, or accounts receivable work,preferably in a customer service environment; or the equivalent in education, training, and experience that would provide the necessary knowledge, skills, and abilities. Ability to operate a personal computer is required.

Pay Grade: 108

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. Duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Job Type: Full-time

Pay: $15.00 - $19.67 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work setting:

• In-person

Work Location: In person