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Position : Custoemr Service Representative
Location : Downers Grove, Ilinois
Reports To : Customer Care Director
Brief Description
Regal Rexnord, a leading supplier in the Aerospace industry, is seeking customer service representative with strong written and verbal communication skills, interpersonal skills and the ability to learn ERP data entry, data modification and data analytics activities.
Key Accountabilities
Management of assigned key accounts and / or market segment activity including order, quotation, conflict resolution, order entry, assisting in contract and account program administration, coordinating Production Readiness reviews
Address and resolve customer inquiries and complaints regarding products, services, billing, etc. to maintain customer goodwill
Maintain accurate customer contact base and critical communication files for assigned accounts
Develop a high knowledge base with our product
Meet / Exceed Customer Satisfaction Goals
Develop a high level of understanding of the ERP system
Job Requirements
Capabilities and Success Factors
This position requires the applicant to be a US Person with an US permanent residence. A US Person is a US Citizen or Green card holder
2-year Technical College and relevant experience or Bachelor's degree in Business or Engineering preferred
2 years of customer interface within engineered products preferred
Proficient in Microsoft suite skills and basic internet searching
Customer Focused
Self-starter and creative thinking
Excellent verbal and written communication skills
Excellent interpersonal skills
Benefits
Medical, Dental, Vision and Prescription Drug Coverage
Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
Paid Time Off and Holidays
401k Retirement Plan with Matching Employer Contributions
Life and Accidental Death & Dismemberment (AD&D) Insurance
Paid Leaves
Tuition Assistance
About Regal Rexnord
Regal Rexnord Corporation ("Regal Rexnord") is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others.
Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. Regal Rexnord is a $7.
2B company with 36,000 associates globally.
the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing, to name a few of the applications where our products are used.
Regal Rexnord's business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This means creating innovative solutions while focusing on both customer needs and the company's commitment to sustainability.
The company's industrial powertrain and automation solutions offerings are an important part of the company's growth strategy.
The company's strategy includes leveraging 80 / 20 to prioritize all activities, including product excellence, operational excellence and commercial excellence (i) driving organic sales growth through the introduction of innovative new products, with a particular focus on improving energy efficiency, (ii) establishing and maintaining new customers, as well as developing new opportunities with existing customers, (iii) participating in higher growth end markets and geographies, and (iv) identifying and consummating strategic, value creating acquisitions.
Equal Employment Opportunity Statement
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex / gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law.
Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.
If you'd like to view a copy of the company's affirmative action plan or policy statement, please email Recruiting@RegalRexnord.
com . If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com .
Equal Employment Opportunity Posters
Notification to Agencies : Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies.
In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.
Last updated : 2024-04-30
Full Time
$55k-71k (estimate)
05/02/2024
06/21/2024
The job skills required for Customer service representative include Customer Service, Billing, Customer Care, Written Communication, Customer Satisfaction, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.