10 Member service representative Jobs in Downers Grove, IL
FTD, LLC is Hiring a Member service representative Near Downers Grove, IL
Job Description
FTD Customer Service Representatives are responsible for answering inbound calls and professionally assisting our Member Florists with statement questions and order disputes.
This is a work-from-home position.
What you will do :
- Respond to questions regarding the member's statement and florist order disputes via email and by phone as appropriate.
- Professionally respond to incoming customer calls and emails.
- Process requests using internal computer applications. Verify and validate all information provided by the member prior to submission.
- Consistently achieve key indicators and performance standards as defined by management.
- Provide customers with quality service by following the defined company policies, processes and procedures.
- Read and retain information from departmental memorandums, websites and training materials to effectively service customers.
- Participate in ongoing on-the-job training. This may include one-on-one sessions with members of management and peer coaching.
- Other duties as assigned.
What we seek :
- High school diploma or general equivalency diploma; or equivalent combination of education and experience
- Inbound call center experience desirable
- Proficient in Microsoft Office and Internet navigation.
- Clear problem-solving skills and ability to make quick decisions
- Excellent communication skills, both written and oral
- Excellent grammar skills
- Clear speaking voice
- Good listening skills
- Good typing / keyboarding skills
- Ability to handle pressure professionally and to exhibit a calm disposition
- Ability to show empathy and be persuasive
- Ability to control the call
- Good follow up skills
- Ability to use computer and keyboard for extended periods of time
- Ability to communicate verbally and in writing and to talk for extended periods of time on the phone
- Must be flexible, receptive to change, and have the ability to adapt quickly to changing business requirements
Come give FTD a look! We are an incredibly open and welcoming company come join our family! FTD, LLC is a global premier floral gifting company with a vision to be the world's leading and most trusted company in this industry.
LI-MS1
Last updated : 2024-05-29
Job Summary
Full Time
Retail
$37k-45k (estimate)
05/04/2024
08/30/2024
CENTERPORT, NY
500 - 1,000
2002
F THOMAS DE BRUNNER
$200M - $500M
Retail
Related Companies
The job skills required for Member service representative include Customer Service, Call Center, Problem Solving, Communication Skills, Listening, Service Quality, etc. Having related job skills and expertise will give you an advantage when applying to be a Member service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member service representative positions, which can be used as a reference in future career path planning. As a Member service representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member service representative. You can explore the career advancement for a Member service representative below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
12/18/2021: Huntsville, AL
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/31/2021: Gastonia, NC
They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
01/09/2022: Knoxville, TN
Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
02/06/2022: Seattle, WA
The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
03/03/2022: Idaho Falls, ID
Building member relationships through quality service experiences.
01/04/2022: Colorado Springs, CO
Process service requests and create authorizations to communicate transportation details to partners.
01/31/2022: Atlanta, GA
Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
02/15/2022: Danbury, CT
Provided great member service that reflected on repeat and referral members.
02/27/2022: Atlantic City, NJ
Step 3: View the best colleges and universities for Member Service Representative.
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