Founded in 1968, M&M Thrift Management Company, which operates 27 stores in ten states across the U.S., is a dominant leader in the fast-growing retail thrift industry.
Job Summary
The People Operations Coordinator plays a pivotal role overseeing the store’s people operations; including team member recruitment, hiring and onboarding, evaluating time off requests, and assisting with payroll and timesheets in partnership with the Store Manager. The People Operations Coordinator significantly contributes to our team's success by building and maintaining a talented and engaged workforce.
People Operations

• Manage candidate review in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
• Facilitate the onboarding process for new hires to ensure a seamless transition into their roles. Act as a key liaison between management and new team members, providing support and guidance throughout onboarding. Assist with employee scheduling and timekeeping monitoring.
• Monitor turnover rates, identify trends, and utilize insights to inform recruitment strategies, aiming to maintain a stable and engaged workforce.
• Provide support for employees by sharing available resources, handling password resets, addressing workplace injuries, answering payroll questions, managing employee relations, handling FMLA requests, and explaining company-sponsored benefits.

Office Administration

• Support the Store Manager with supply ordering, bill and requisition submissions, and ad-hoc data entry as time allows.

Key Responsibilities

• This role requires strong collaboration and organizational skills, attention to detail, and a proactive approach to problem-solving.
• Perform office tasks, such as data entry, supply ordering, sending in requisitions, submitting IT and Facilites support tickets, attending corporate training calls.
• Coordinate recruiting, hiring, onboarding, and training new employees and maintaining employee files.
• Assist in managing the labor schedule, organizing staff, monitoring attendance, and minimizing overtime expenses.
• Maintain an "open door" policy, allowing employees to express concerns without fear of retribution.
• Partner with store management to resolve and document employee concerns and incidents while ensuring confidentiality.
• Assist management with compliance with all company policies and procedures and State and Federal laws, including wage and hour compliance, human rights and equal employment opportunities.

Language Requirements

• Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with employees who primarily use Spanish. In such instances, a fundamental understanding of written and spoken Spanish for comprehending instructions, as well as the ability to communicate verbally and in writing in Spanish, is required.

Qualifications

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• High-level of computer proficiency (MS Office, HR System, and Outlook).
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• High school diploma or GED preferred
• Previous thrift, retail, warehouse, or customer facing experience is preferred, but not required

Physical Requirements

• Ability to Safely Perform Job Functions: Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements.
• Physical Strength: Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects.
• Endurance: Able to stand for extended periods of time.
• Manual Dexterity: Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.
• Fine Motor Skills: Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.
• Balance and Agility: Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.
• Visual Acuity: Possesses clarity of vision at 20 inches or less and 20 feet or more.
• Footwear: Required to wear closed-toe shoes for safety purposes.
• Repetitive Tasks: The job involves regular repetitive motions.

Work Environment

• Atmosphere: The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast-paced and busy environment is essential for this role.
• Noise Level: The work environment is noisy due to the bustling activity on the sales floor and the production area. Due to the nature of our operations, the ability to work effectively in a noisy environment is a requirement for this role.
• Lighting: The work environment is characterized by bright lighting throughout the front and back of store, which is integral to our operational requirements. Due to the nature of our operations, the ability to work effectively in a bright environment is a requirement for this role.
• Interactions with Others: The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment. Effective communication and interpersonal skills are a requirement for this role.
• Flexibility: The nature of this role requires a high degree of flexibility. Employees may be asked to switch tasks or departments based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment.

Other Requirements
Dependability: Effective performers demonstrate regular and punctual attendance. They behave consistently and predictably; are reliable and dependable in fulfilling their professional obligations.
Integrity: Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions.
Humility: Effective performers recognize one's own limitations, being open to learning from others, and treating everyone with respect and dignity.
Adaptability: Effective performers are adaptable. They embrace needed change and modify their behavior when appropriate to achieve organizational objectives. They are effective in the face of uncertainty.
Attention To Detail: Effective performers observe details, promptly catch and rectify small mistakes, delivering high-quality, accurate work.
Inclusion: Effective performers create and participate in an inclusive environment. They value and respect diversity, and foster a sense of belonging for all individuals.
Team Player: Effective performers are team oriented. They identify with the larger team and their role within it. They prioritize the collective success of the team over personal achievements.
Informal Communication: Effective performers clearly and articulately convey information to others in casual or informal situations. They understand that communication happens through verbal and nonverbal cues, and are able to interpret body language accurately and use it appropriately.
Resilience: Effective performers are able to recover from mistakes or adjust easily to change. They sustain efforts to do or achieve something despite difficulties, failure, or opposition.
Professionalism: Effective performers conduct themselves in a manner that is consistent with organizational values, policies, and standards. This requires a commitment to integrity, ethical conduct, and respect for diversity, as well as the ability to communicate effectively and collaborate with colleagues, clients, and stakeholders in a professional and courteous manner.
M&M Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.
In accordance with state laws, any salary range provided is our reasonable estimate of the base compensation for the role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.
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