Pursue your passion with purpose… at Red Mountain Weight Loss

About Us

Our mission is simple: to deliver the best possible patient care, combined with first-class customer service, every single day. Over 250,000 patients to date have undergone successful weight loss journeys with Red Mountain Weight Loss and Med Spa. With 17 locations throughout Arizona and Texas as well as a Telemedicine department we are looking for you to be a part of what we’re doing as a company.

The Front Office Assistant Role

The Front Office Assistant acts as the face of Red Mountain Weight Loss, maintaining the reception area in a luxurious setting. While being the tone setter and ensuring a great first impression on all patients, the Front Office Assistant will perform administrative duties related to patient relations, scheduling, check-in, check-out, and charging for services performed. Doing what’s in the best interest of the patient is what we do.

• Welcome and acknowledge every patient with a verbal greeting, using the patient’s name when possible
• Accurately schedule, change, confirm, and cancel appointments
• Provide detailed descriptions of Red Mountain weight loss programs, med spa services, products, facility features, and hours of operation
• Become a supportive partner on each patient’s journey, and ensure they stay empowered and motivated
• Actively promote specials, promotions, and discounts available
• Greet and attend to patients in person and over the phone
• Contact patients to follow up on their weight loss journey while they are in their weight loss window
• Promptly answer the phone, return patient phone messages and emails, and make confirmation calls in a professional and courteous manner
• Count and balance cash drawer including a mid-day drawer count to check for discrepancies and maintain petty cash

Just the Facts

• This is a full-time position.
• We’re looking for someone who can work Monday through Friday from 8:00 a.m. to 6:00 p.m. and Saturdays from 7:00 a.m. to 4:00 p.m. We do schedule 5 days per week.
• For this role, our pay ranges from $17 to $23 per hour depending on front desk/reception experience.

About You

• You are friendly, positive, and non-judgmental with a strong desire to help others - a people person.
• You have a high school diploma or equivalent
• You have previous front office experience in a health and wellness environment preferred
• You can utilize computer systems and programs with skill and proficiency
• You have effective communication skills and the ability to build rapport with patients and team

Growth Opportunities

We actively promote from within the team and often offer opportunities such as Trainer and Lead. With our RM Rise Emerging Leaders event, we host an annual leadership summit designed for those with aspirations to move into a leadership position.

Benefits

• Saturday shift incentive - $1.00 per hour shift incentive for working Saturdays
• Location coverage shift incentive - $1.00 per hour incentive when you work at another location other than your home location
• Bi-annual (January & July) reviews with opportunities for merit increases up to $1.00 (maximum of $2.00 per calendar year) - waiting period may apply
• Employee pricing - amazingly low prices on all products & services
• Friends & Family pricing program
• Recruitment Referral bonus program
• Closed on Sundays and all major holidays
• Employee contests, incentives, and programs
• Medical Insurance, Dental Insurance, Vision Insurance, Basic Life Insurance, AD&D, Long & Short Term Disability, Pet Insurance, and 401k with Company Match
• Amazing company culture
• Paid training