The Front Desk Associate is a critical link to guest satisfaction as you drive the customer's first and last impression of Red Fern Pet Lodge. This position is responsible for guest service transactions, reporting and resolving customer issues, and providing the right services for the customers' and pets' needs.

Essential Functions of the Front Desk Associate include:

• Welcome dog owners and their dogs (our 'guests') as they enter the Lodge while making a positive impression
• Organize and process the check-in/check-outs; coordinating suite placement and walking the guest to their suite ensuring their needs are met
• Answer in-coming phone calls, listen and respond to voicemails, respond to emails- all in a timely, problem-solving manner
• Complete cashier and point of sale operations; able to communicate with leaving and in-coming staff, peers, and leadership
• Communicate and follow through with pet parent and resort leadership requests
• Maintain cleanliness of the entranceway and lobby including the restrooms
• Offer upgrades and sell additional services based on guest wants and needs

Qualifications:

• One to two years in a customer service role (Customer Service, Call Center, Receptionist)
• Thrives in a fast-paced environment
• Detailed, but can work with a sense of urgency while providing exceptional customer service
• Strong written and verbal communication skills
• Enjoys problem solving in order to provide our guests and customers with a premier experience
• Reliable and flexible to Lodge schedule needs including days, night, weekends, holidays, and peak times
• Able to learn to work with and handle a variety of sizes and breeds of dogs
• Ability to receive instructions and remain adaptive to change and training material

Perks & Benefits:

• Complimentary Dog Daycare
• Complimentary Boarding (up to fourteen non-holidays per year)

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to apply common sense understanding to carryout instructions. Ability to problem solve.

Certificates and Licenses:

Canine/feline CPR certification preferred

Special Skills:

Animal handling skills preferred

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather) and outdoor weather conditions. The employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration.

The employee may be exposed to animals that are agitated and/or injured. Associates may be exposed to animals that may scratch and/or bite.

The noise level in the work environment is usually loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to use hands. The employee is frequently required to stand; walk and talk or hear. The employee is occasionally required to sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Red Fern Pet Lodge is an Equal Opportunity Employer.