320 Customer Service Representative Jobs in Charlotte, NC
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Real Floors is Hiring a Customer Service Representative Near Charlotte, NC
REPORTS TO: Customer Service Manager
- You have office-based customer support/customer service experience (not in a retail or fast food setting).
- You easily learn new systems and processes.
- You can juggle a lot of balls, and "go with the flow" -- you understand that priorities can often change quickly in business.
- You've got an eye for detail and pride yourself on accomplishing tasks with accuracy.
- You enjoy being part of a team where everyone pitches in to get the job done.
- You have a strong work ethic -- you're punctual, dependable and conscientious.
- You thrive in a fast-paced environment.
- Proactively communicate with customers, requesting necessary purchase orders (POs), contracts, and change orders (COs).
- Communicate and coordinate with internal departments (Operations, Sales, etc.) regarding any issues with orders (measurement needs, etc.).
- Ensure that all material and labor billing is accurate and aligns with corresponding orders.
- Schedule occupied measure requests and install requests with tenants.
- Scan all required documents into our system (RFMS) daily.
- Input work orders for the next day into the RFMS system as needed.
- Address any other duties that may be assigned to support the team's success.
- 2 years of office-based customer service and support experience, preferably by phone.
- Strong, professional customer-focused approach.
- Experience performing accurate data entry while speaking on the phone.
- Self motivated, detail oriented and organized.
- Proactive problem solver – takes initiative to identify, research and resolve problems as they arise; willing to help others when needed to solve issues.
- Experience with Gmail or similar email tool. Knowledge or use of Google Docs, Sheets and Shared Drive is a plus.
☆ Generous Paid Time Off (PTO) - Vacation, sick & personal time
☆ FREE Health Care Insurance!
☆ FREE Life Insurance!
☆ FREE Disability Insurance!
☆ Affordable Dental & Vision Care Insurance
☆ 401(k) Retirement Savings Plan GENEROUS Company Match
☆ Annual Bonus Potential
☆ Fitness Membership Reimbursement
☆ Employee Discount Purchase Plan
☆ Employee Referral Bonus Program
☆ More!
NOTE: Principals only. Recruiters, agencies and other third parties should not contact our company with unsolicited services or offers.
Job Summary
Full Time
$32k-40k (estimate)
03/15/2023
04/28/2024
realfloors.com
Marietta, GA
200 - 500
Related Companies
The job skills required for Customer Service Representative include Customer Service, Billing, Customer Support, Written Communication, Data Entry, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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