58 Customer Service Jobs in Cary, NC
Randstad Digital is Hiring a Customer Service Near Cary, NC
Job Details
Provide customer facing support to external and internal customers for technical needs using our web-based suite of tools and resources. Work with client and technical teams to address and/or resolve a wide range of web portal related issues. Provide guidance, direction, and training to internal and external customers as needed. Responsibilities also include assisting with account management, website and data tool maintenance/enhancement, and project management support.
*Must be fluent in Spanish*
location: Cary, North Carolina
job type: Contract
salary: $25 - 29 per hour
work hours: 8am to 5pm
education: No Degree Required
responsibilities:
- Support client websites, and PennyMac web-based services through telephone, e-mail and chat.
- Troubleshoot issues and feedback by existing Users and/or development teams.
- Ensure PennyMac systems are operating for end users on daily basis.
- Interact with external and internal customers to provide a high level of customer satisfaction and support.
- Manage New and Existing user account set-up.
- Utilize ticketing system to prioritize critical issues and manage workload queue.
- Perform various web content management duties.
- Provide Training to New Users and maintain Training Materials.
- Assist with Feature Updates to Existing Users.
- Support Report Development/Testing.
- Support Deployment of New Reports from Staging to Production environments.
- Performs other related duties as required and assigned.
- Demonstrates behaviors which are aligned with the organization's desired culture and values.
qualifications:
- Experience level: Experienced
- Minimum 3 years of experience
- Education: No Degree Required
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
Job Summary
Full Time
$39k-49k (estimate)
05/11/2024
07/10/2024
The job skills required for Customer Service include Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service positions, which can be used as a reference in future career path planning. As a Customer Service, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service. You can explore the career advancement for a Customer Service below and select your interested title to get hiring information.
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