Description

Who WE are: 

RailPros is a leading engineering and safety services company in the rail and transit industry. Our mission is to enhance mobility, safety, and quality of life for residents, passengers, and companies. We achieve this by providing unique services to rail and transit companies across North America. Through teamwork, continuous improvement, and a passion for excellence, we strive to understand our customers' challenges and earn their trust. Our dedication to staying updated on industry developments enables us to help our customers succeed. We are driven by a shared goal of keeping America moving and ensuring customer satisfaction. 

Keywords: #RailPros, #AdministrativeAssistant, #OfficeManager, #TrainingSupport, #TrainingAssociate, #Communication, #ClientSupport. 

 Job Summary: 

The Training Support Associate role is responsible for accurately printing and shipping all badges associated with RailPros online training courses, fulfilling physical product orders, and providing administrative support. 

Essential Duties & Responsibilities: 

• Respond to telephone calls and emails from customers, vendors, staff, and other contacts. 

• Respond to customer inquiries regarding RailPros training offerings.

• Generate reports within Bistrainer containing online course completion information.

• Print and ship participant badges or course completion certificates, as needed.

• Fulfill physical product orders. 

• Print, assemble and ship classroom material, as needed. 

• Manage ordering process for office supplies to maintain adequate stock for office tenants.

• Manage schedule of RailPros conference space and coordinate events hosted, therein.

• Fulfill the responsibilities of the Office Administrator during absences.

• Be able to comfortably lift up to 40 pounds. 

• Other duties as assigned or required to meet the business needs. 

Qualifications

Knowledge, Skills, & Abilities: 

• Able to interact and communicate effectively with colleagues and customers. 

• PC skills using Microsoft Office software programs (Word, Excel, PowerPoint, and Outlook). 

• Ability to work independent or with a team and have a “can do” attitude. 

• Demonstrates organization, attention to detail, problem solving, multitasker and independent thinking. 

• Conduct business to the RailPros values; Hungry, Humble and Nimble.

• Railroad knowledge (preferred, but not required). 

 Required Education and Experience: 

• High School diploma or equivalent

• 1- year customer service

• 1-year administrative support

• Strong proficiency in Microsoft Office-Teams, Excel, PowerPoint, and Outlook 

 Preferred Education and Experience: 

• Bachelor’s degree

• 3 or more years customer service

• 3 or more years providing administrative support

• 1 or more years railroad experience

 Why RailPros: 

• Exciting Projects: RailPros is known for working on exciting and innovative projects within the rail industry, providing employees with the opportunity to work on challenging and impactful assignments. 

• Professional Growth: RailPros offers a conducive environment for professional growth and development, providing opportunities for employees to expand their skills and expertise within the rail field. 

• Collaborative Culture: RailPros fosters a collaborative and team-oriented culture, providing employees with the chance to work alongside talented professionals and contribute to a supportive work environment. 

• Industry Reputation: RailPros has a strong reputation within the rail sector, offering employees the chance to be part of a well-respected and established company with a track record of successful projects and client satisfaction. 

Benefits / Perks: 

• Discount Programs 

• Company-funded allowance for merchandise in our on-line store 

• Professional Development and Training Opportunities 

• Work-Life Balance Initiatives 

Join RailPros for a fulfilling career in a thriving and stable industry. Our core values drive us to excel as a team, prioritize customer satisfaction, and adapt to industry changes swiftly. Be part of a passionate and dedicated team that values continuous improvement, trust, and problem-solving. Apply now for an opportunity to contribute to our success. 

Equal Employment Opportunity (EEO): 

RailPros provides equal employment opportunities to all qualified candidates, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. We are committed to making reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities unless such accommodations would impose undue hardship on our business operations. If you are considering applying for a job and require a reasonable accommodation in accordance with the ADA, please reach out to us at hr@railpros.com. 

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