76 Customer Support Specialist Jobs in Jacksonville, FL
ARB USA is Hiring a Customer Support Specialist Near Jacksonville, FL
Company
ARB is a world leader in the manufacture and distribution of high quality 4x4 and off-road accessories, including; air locking differentials, air compressors, bumpers, suspension systems, roof racks, skid plates, roof top tents, recovery gear, and more.
Job Description
We are looking to add a motivated individual to our team in the role of Customer Support Specialist. This vital position requires an organized, action-oriented, flexible problem-solver, who can assist customers in expediting orders and correcting pre-sale queries. This is a full time (M-F), in person position, based at our Jacksonville, FL. office.
Responsibilities include, but are not limited to the following:
- Facilitating the pre-sales process through parts selection, answering vehicle specific inquires, tracking open sales orders, issue resolution, and overall customer service and support
- Resolving tickets representing consumer-generated technical requests or problems
- Participating in product training and new product launches
- Assisting the marketing team with the development of resources for the online knowledge base (Zendesk)
- Referring customers to published materials, secondary sources, and more senior staff when needed
- Answer frequent phone calls in a polite and professional manner
- Process product returns - unpack returned merchandise, inspect package and product condition, and assess paperwork sent in with return instructions for proper return procedure
- Identify critical distribution issues and online technical issues and report them to the correct personnel
Experience/Skills:
- Automotive knowledge and experience highly preferred
- Excellent problem-solving and troubleshooting skills
- Courteous and helpful phone presence
- Strong customer-service skills
- Collaborative mindset
- Detail oriented
- Knowledge of MS Office Suite and JDE software a plus
- Ability to work and thrive both independently and in a team environment
Compensation/Benefits:
- Competitive salary
- Medical/Dental/Vision/Life insurance
- 10 paid holidays
- Paid vacation/Sick leave
- 401K with company contribution
- Employee Discount
Job Type: Full-time
Job Type: Full-time
Pay: $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
Ability to Relocate:
- Jacksonville, FL: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$43k-54k (estimate)
03/25/2024
07/19/2024
The job skills required for Customer Support Specialist include Customer Service, Problem Solving, Life Insurance, Customer Support, Troubleshooting, Health Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
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