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Position overview
As a Customer Success Manager, you are the trusted advisor of your customers. You are the internal champion, coordinating the cross functional approach required for sustained customer success and growth. You own the ultimate success of your customers by driving customer onboarding, user adoption, outcome attainment, customer advocacy and retention. You will ensure that your customers derive maximum value from their investments in Radware and fully leverage their subscriptions and services on an ongoing basis.
Responsibilities:
In this role, you will:
Achieve customer success outcomes including higher value realization, customer satisfaction, and overall customer health scores
Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products
Work cross-functionally with our sales, support, services and security teams to proactively manage each customer’s successful deployment
Develop and implement tailored success plans that provide continued value to the customer, ensure renewals and drive long-term account growth
Proactively manage each customer’s business needs and environments – actively seek opportunities to generate references and referrals, and program manage account escalations
Identify and develop new opportunities for expansion across the customer’s business and collaborate with the sales team to ensure subscription growth
Influence product development strategy by advocating on behalf of our customers
Tasks and Responsibilities:
activities.
Language and Communication Skills
#LI-DC1
Full Time
IT Outsourcing & Consulting
$127k-177k (estimate)
02/25/2023
06/07/2023
radware.com
GROVER, MO
1,000 - 3,000
1997
BILL GRENKO
$50M - $200M
IT Outsourcing & Consulting
Radware is a global leader of application delivery and cyber security solutions for virtual, cloud and software defined data centers. Our award-winning solutions portfolio delivers service level assurance for business-critical applications, while maximizing IT efficiency. Radware solutions empower more than 10,000 enterprise and carrier customers worldwide to adapt to market challenges quickly, maintain business continuity and achieve maximum productivity while keeping costs down. Radwares corporate headquarters are located in the U.S. (Mahwah, NJ) and international headquarters are located in... Tel Aviv. Global presence includes offices in the Americas, Europe, Middle East, Africa and Asia Pacific regions.
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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.