4 Customer Success Manager Jobs in Mahwah, NJ
Radware is Hiring a Customer Success Manager Near Mahwah, NJ
The CSM will manage all aspects of the post sales relationship, ensuring that customers realize business value through the onboarding and adoption of Radware cloud services. In addition to ensuring customer health, contact with customers scheduled service reviews. As a CSM you are responsible for managing a portfolio of customer accounts. You need to build a strong relationship with your customers and ensure regular engagement with the customer.
Engagement framework :
- Once handed over, you will deliver an introductory meeting with the customer and internal stakeholders to determine onboarding milestones and high-level plan.
- Ensure customer rolls out quickly and help by mitigating any challenges that come along to delay or stop deployment using internal resources.
- Reviews with score cards linked to the customers business objectives.
- Coordinate internal resources to ensure customers' business needs are met.
- Support local teams' session with the customer during incidents.
- follow up and log interactions with your customers.
- Plan and execute upsell and cross sell activities.
- Experience as a CSM or a project manager
- Networking and security background - a plus
- Experience in upsell/cross sell activities.
- Experience with working with customers directly
- Excellent presentation & Communication skills
- Able to build relationships and trust quickly.
- Able to understand technology.
- Strong communication written and verbal skills.
- Fluent in Spanish Preferred
- Ability to work under high pressure according to processes and procedures.
- Managed resources in a matrix organization in remote locations.
- Active listening skills.
- Preparedness - able to ensure that all areas are considered before engaging with customers.
- Demonstrate empathy - look through the eyes of others.
- Self-aware, quick learner, detail orientated.
- Flexible Schedule.
Job Summary
Full Time
$119k-168k (estimate)
04/27/2024
05/10/2024
radware.com
GROVER, MO
1,000 - 3,000
1997
BILL GRENKO
$50M - $200M
IT Outsourcing & Consulting
Related Companies
About Radware
Radware is a global leader of application delivery and cyber security solutions for virtual, cloud and software defined data centers. Our award-winning solutions portfolio delivers service level assurance for business-critical applications, while maximizing IT efficiency. Radware solutions empower more than 10,000 enterprise and carrier customers worldwide to adapt to market challenges quickly, maintain business continuity and achieve maximum productivity while keeping costs down. Radwares corporate headquarters are located in the U.S. (Mahwah, NJ) and international headquarters are located in... Tel Aviv. Global presence includes offices in the Americas, Europe, Middle East, Africa and Asia Pacific regions.
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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
