The ideal candidate will excel at organizing and coordinating programs. You will need to provide strategic guidance to the security team and other organizational stakeholders regarding program and project status, recommendations, and impact. The ideal candidate will be an excellent communicator and will have experience in the service industry to produce results in a timely manner. They must be creative and able to work in a fast-paced environment.

The overriding goal of the position is to ensure that all programs deliver the desirable outcome to our organization.

The position requires the following, non-negotiable characteristics:

· Precision and accuracy in the performance of all duties

· Direct, articulate and succinct communication style, both verbal and written

· Mastery of organizational skills, including management of multiple tasks and deadlines

· Analysis of issues with a methodical and efficient, yet thorough, approach

· Self-motivation to be proactive in identifying problems and developing recommended solutions

· Self-discipline to always conduct oneself with the utmost professionalism, integrity, reliability and accountability

Essential Functions:

· Reviews and provides advice and support to managers and staff on security training related matters, i.e., interpretation and application/exceptions of security training standards, policies, regulations, rules, and procedures; recommends changes as required.

· Participates and leads security training projects to evaluate the impact of training, redesign existing standards, create new learning tools to address gaps and/or strengthen the management and quality assurance processes.

· Keeps abreast of developments in various areas of security training and learning.

· Designs, plans, monitors, and provides new hire orientation as well as core and specialist learning programs for security personnel.

· Develops, designs, coordinates, and administers examinations and tests related to training materials to new hires and other categories of security staff as directed.

· Assesses training needs and identifies solutions, including content, cost and delivery mechanism and/or process.

· Oversees the company’s Fire Life Safety training and compliance programs.

· Review, through interviews and on-site evaluations, security procedures and memorialize same in a comprehensive, grammatically correct, and efficient way.

· Identify gaps in knowledge, processes, and procedures and be able to propose solutions and/or best practices to close the identified gap.

· Manage the overall library of approved procedures and processes and make changes as directed or needed and promulgate same

· Performs other related work as required, including but not limited to managing the company’s training solutions

Experience/Skills:

· Knowledge in the field of design, delivery and evaluation of training and learning, including knowledge of diverse delivery methodologies (e.g., online, blended and face-to-face delivery methods).

· Ability to coordinate and implement the team’s resources in accordance with the training implementation plan.

· Proven ability to plan and organize work. Good drafting ability and communication skills, both oral and written. Proven ability as a trainer.

· Ability to identify issues, formulate opinions, and make conclusions/recommendations.

· Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results.

· Works collaboratively with colleagues to achieve organizational goals.

· Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision.

· Actively seeks to improve programs or services.

· 5 years’ experience in Security Guard services or other service business.

· 5 years’ experience developing and delivering training.

· Knowledge of FDNY Fire and Life Safety Curriculum preferred

Availability

QPS maintains operations 24/7/365 and is an “essential business” in the New York area. We work during normal times as well as when other businesses may be closed down. The position requires flexibility and an ability to work whatever schedule and hours are deemed necessary to efficiently accomplish the work and service our clients, which may include working extended hours, weekends, holidays, and/or during emergency situations, such as natural disasters (storms, including but not limited to rain, wind, snow and ice, floods, power outages, fires, earthquakes, etc.), public health emergencies such as the COVID-19 pandemic, government-declared states of emergency, labor strikes, and force majeure events. Accessibility to answer questions by email or phone during off hours in accordance with QPS’ policies is expected. The ability to work this schedule is an essential function of the job.

Quality Protection Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by federal, state or local law.

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday

Application Question(s):

• How many years of training delivery & development experience do you have?

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• New York, NY 10017 (Required)

Ability to Relocate:

• New York, NY 10017: Relocate before starting work (Required)

Work Location: In person