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BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

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As the Operations Support Analyst for Post Certification Services Notices group and under direct supervision of Notice Team Manager, you will be the non-technical coordinator for customer billable Notice update projects supporting the project owner, Certifier, Lab Technician and/or Client to ensure the best possible turn-around time and the highest quality to the client. Reviews existing certification(s) for compliance to applicable Notices (Standard Updates). Makes assisted technical decisions based on knowledge, training, and experience to maintain the integrity of the CSA Mark.

Responsibilities:

• Maintain Notices and Information Bulletins within the Centra Notices Application.

• Informs and directs internal staff on national deviations and country specific Safety Standards and requirements associated with the preparation of engineering reports.

• Liaises with other global business units, product groups to gather information on job status samples, agreements, and any other information required for customer project delivery.

• Creates and updates profiles and certification records.

• Provides status of Notice projects to customers with the assistance of Centra, Centra for Customers and the Project Owner.

• Requests legal documentation from acceptable signing authorities necessary to substantiate a change in ownership affecting certification.

• Assists Project Owner or Primary Service Delivery Person in managing samples and customer documentation.

• Assist in non-technical paperwork jobs (e.g., multiple listings, transfer of certification/ownership changes, duplication, delisting, reinstatement)

• Update and Maintain tracking sheet for Notice projects.

• Provides follow-up information to Project Owner or Primary Service Delivery Person from files, analysts, engineers, lab, and other available sources.

• Assists Project Owner or Primary Service Delivery Person when necessary (including preparation and proofing of reports, letters, profiles, and certification records updates.

• Advises customers of project status, progress, follow-up requests and any additional information needed to complete the project.

• Coordinates and performs regular administrative work for the PCS Notices team.

• Research applicable file/project numbers, factory locations and class numbers as required.

• Assists clients in completion of Notice Response Form.

• Aids in the process/system for effective selection, tracking, testing, review, and reporting of Notice updates.

• Follow-up and re-investigates as required until Notice updates are completed.

• Review engineering reports for completeness.

Qualifications:

• 2-year post-secondary diploma, preferably business related

• Experience in technical field, sales, operations, or project management a plus.

• Understanding of Testing, Inspection, and Certification business model a plus.

• Knowledge of items that are critical to quality for customers, including sales and delivery turnaround time, lead times, throughput, on-time delivery, margins, and other metrics.

• Microsoft Office Suite, Salesforce and Smartsheet experience a plus.

• Ability to work unsupervised, and in a team-based work environment.

• Computer proficiency (Microsoft Office).

• Detail-oriented and dedicated to quality work.

• Self-starter who can take direction and adapt to changes.

• Customer service oriented.

• Strong organizational skills.

L'analyste du soutien aux operations pour le groupe Avis des services post-certification et sous la supervision directe du chef d'equipe Avis, vous serez le coordinateur non technique des projets de mise a jour d'avis facturables au client, en aidant le proprietaire du projet, le certificateur, le technicien de laboratoire et/ou le client a assurer le meilleur delai d'execution possible et la plus haute qualite pour le client. Il examine les certifications existantes pour s'assurer qu'elles sont conformes aux avis applicables (mises a jour standard). Prendre des decisions techniques assistees en se fondant sur ses connaissances, sa formation et son experience afin de maintenir l'integrite de la marque CSA.

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Responsabilites :

• Tenir a jour les avis et les bulletins d'information dans l'application Centra Notices.

• Informer et orienter le personnel interne sur les deviations nationales et les normes de securite specifiques au pays et les exigences associees a la preparation des rapports d'ingenierie.

• Assurer la liaison avec d'autres unites commerciales mondiales et groupes de produits afin de recueillir des informations sur l'etat d'avancement des travaux, les echantillons, les accords et toute autre information necessaire a la realisation du projet du client.

• Creer et mettre a jour les profils et les dossiers de certification.

• Fournir aux clients l'etat d'avancement des projets d'avis avec l'aide de Centra, de Centra pour les clients et du proprietaire du projet.

• Demande aux autorites competentes de signer les documents juridiques necessaires pour justifier un changement de proprietaire ayant une incidence sur la certification.

• Assister le maitre d'ouvrage ou le prestataire de services principal dans la gestion des echantillons et de la documentation destinee aux clients.

• Assister dans les taches administratives non techniques (par exemple, inscriptions multiples, transfert de certification/changement de proprietaire, duplication, radiation, reintegration).

• Mettre a jour et conserver la fiche de suivi des projets d'avis.

• Fournir des informations de suivi au maitre d'ouvrage ou au prestataire de services principal a partir de dossiers, d'analystes, d'ingenieurs, de laboratoires et d'autres sources disponibles.

• Assister le maitre d'ouvrage ou la personne chargee de la prestation des services primaires en cas de besoin (y compris la preparation et la verification des rapports, des lettres, des profils et des mises a jour des dossiers de certification).

• Informer les clients de l'etat d'avancement du projet, des progres realises, des demandes de suivi et de toute information supplementaire necessaire.

Formation et experience :

• Diplome postsecondaire de 2 ans, de preference dans le domaine des affaires

• Experience dans le domaine technique, la vente, les operations ou la gestion de projet un plus.

• Comprehension du modele commercial des essais, de l'inspection et de la certification un plus.

• Connaissance des elements essentiels a la qualite pour les clients, y compris les delais de vente et de livraison, les delais d'execution, le debit, la livraison a temps, les marges et d'autres mesures.

• Une experience de la suite Microsoft Office, de Salesforce et de Smartsheet est un atout.

• Capacite a travailler sans supervision et dans un environnement de travail base sur le travail d'equipe.

• Maitrise des outils informatiques (Microsoft Office).

• Soucieux du detail et de la qualite du travail.

• Vous etes autonome, capable de prendre des directives et de vous adapter aux changements.

• Oriente vers le service a la clientele.

• Solides competences organisationnelles.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at human.resources@csagroup.org if you require accommodation in the interview process.