Senior Operations Associate
Cleveland, OH

The Opportunity

Reporting to a Social Enterprise Operations Regional Manager, the Sr. Associate, Social Enterprise Operations is responsible for providing administrative and programmatic support to Crew Works, ensuring that operations run smoothly at each work site. The role provides support to over 15 work crew sites in one of CEO’s regions daily, and collects and reports data in the CEO Salesforce system. It also assists in managing external stakeholders and assists with the recruitment and training of new supervisors.

As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role.

Who We Are

The Center for Employment Opportunities (CEO) provides employment services to people recently released from incarceration. Across the United States, 8,000-9,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.

What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 30,000 formerly incarcerated individuals have secured full-time employment since 1996.

Who You Are

• You are committed to CEO’s mission and are interested in working in a fast ­paced, growing, results oriented nonprofit environment
• You are comfortable with using Google suite (Gmail, Sheets, Docs, Slides)
• You have experience using different databases and data collection systems
• You have excellent oral and written communication
• You are comfortable with managing up
• You have excellent organizational & problem solving skills
• You have the ability to anticipate needs before issues occur
• You have the ability to work effectively across a large region and with remote employees

The Nitty Gritty Qualifications

• At least 3 years of related experience in fleet maintenance and administrative positions coordinating across multiple sites
• Safety or industry certifications a plus
• Valid driver’s license
• Ability to lift 75 pounds
• Ability to walk or stand for long periods of time

What You’ll Be Responsible For

Key responsibilities of the (title) include but are not limited to:

Operations Management Support

• Provide operations and administrative support to the Social Enterprise Operations Regional Manager Site Supervisors, and Site Directors
• Create and maintain systems that ensure the efficiency of the Crew Works operation across a CEO region
• Ensure timely billing to Crew Works customers. Track invoices issued, returned, and paid and follow-up as needed to ensure timely payment
• Actively monitors correct submission of daily timesheets and intervenes to correct errors

Crew Works

• Monitor and report out on the utilization of program resources across the region (i.e. gas cards, vehicle mileage, expense reports, etc.) to ensure accuracy and strict compliance to agency and funder requirements.
• Monitor daily crew slots and ensure at least 90% Daily Crew Staffing Rate
• Ensure that supplies for crew operations are well-stocked and obtain replenishments as needed
• Coordinate certifications/trainings (Safety/Asbestos, CPR, Defensive Driving, OSHA, etc. ) for Site Supervisors, ensuring that notices are provided to them in a timely manner
• Visit crews on site as needed, and as requested by leadership
• Assist in ensuring all crews are in compliance with CEO policies and procedures; embody ethics, integrity and CEO values of healthy workplace culture
• Serve as the Fleet Administrator for all site vehicles and trailers; track and support Site Supervisors in coordinating vehicle maintenance (both routine and as needed)
• Provide guidance to Site Supervisors on day-to-day vehicle and equipment challenges (i.e., flat tires, van breakdowns, wiring issues, and toilet trailer issues)
• Ensure every Per Diem/Site Supervisor has maintenance and emergency phone numbers stored in CEO phones and in the vans
• Coordinate with Site Supervisors and Program Delivery staff to ensure participant performance (PTS) scores are submitted timely and accurately
• Support and coach Site Supervisors in submitting incident reports, and conduct follow up with relevant staff as needed
• In the absence of Site Supervisors, and as assigned, acts in the capacity of a Site Supervisor (as needed, expected 10% of the time)

Team and Organization Support 

• Serve as the initial point of contact for regional Site Supervisor questions, concerns, or issues
• Act as point of contact for departments who play into transitional work processes and policies (Fleet Management, Scheduling, etc.)
• Coordinate crew visits for new staff
• Support Employee Experience and Managers in the recruitment of new Site Supervisors and coordinate onboarding of new Site Supervisors with partner teams
• Collaborate with the Safety team to ensure trainings are completed by Site Supervisors and any safety issue areas are brought to the attention of the appropriate parties
• Assist in evaluation of feasibility of new crew opportunities in the region
• Assist in providing excellent customer service to crew partners by troubleshooting and resolving operational issues in a timely manner
• Brainstorm areas for operational improvements with colleagues and assist in the implementation of new ideas
• Create monthly and quarterly reports, including written narratives, as per funder/contract requirements
• Support creation of documentation of crew protocols as needed

Compensation and Benefits

The salary range for this position is $50,200-56,000. CEO's compensation philosophy considers a variety of factors including experience, internal equity, and the labor market associated with the city in which the position is located. This position can be located in any of the cities in which CEO operates. The labor markets associated with the cities in which CEO is based are variable, and the salary range included here reflects this. Our salary offer will fall within this range and will be reflective of the labor market of the city in which the position is based, as well the other factors named above. 

We recognize that salary is a part of the overall compensation package and also provide a comprehensive benefits package, including medical and dental coverage, as well as professional development opportunities to our staff.

We also offer paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We are a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff.

More About Us

The Center for Employment Opportunities believes that everyone deserves the chance to shape a stronger future for themselves, their families, and their communities. Our commitment to being an anti-racist organization that is inclusive across all identities and experiences drives us forward every day. We exist to create greater opportunities for people who face multiple barriers to personal and professional success, and we’re passionate about being agents of change who promote diversity, equity, inclusion, and access to opportunities for all.

People who are justice involved, people of color, people who identify as LGBTQ , and people with disabilities are highly encouraged to apply for vacant positions at all levels. CEO’s commitment to DEI aligns with the CROWN Act, creating an open space where our employees can present as their true authentic selves. We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.

Please note that due to the volume of resumes received, we are unable to contact each applicant regarding the status of each position or reply to candidates' inquiries via phone or email.

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