Job Description – Debt Collector/Customer Service Representative

Join an established financial services company as a full-time Debt Collector

The position is responsible for servicing and maintaining consumer accounts. The position is in the employer’s Tacoma headquarters office.

Responsibilities

• Inbound/outbound calls to consumers.
• Establish payment terms with consumers for account resolution.
• Answer inquiries by clarifying desired information, updating and documenting call center database accurately.
• Skip tracing
• Recommending accounts to legal review when appropriate
• Maintain strict compliance with State and Federal regulations and guidelines.
• Other duties as assigned

Qualifications and Requirements

· 2 years professional experience in customer service or sales or 1 year debt collection experience.

· Exceptional customer service commitment

· Strong interpersonal and listening skills; assertive, persistent and ability to de-escalate

· Working knowledge of accounts receivable

· Strong organizational skills, attention to detail, ability to multi-task and prioritize

· Typing minimum 40 WPM

Working Conditions

· Office hours; Monday through Friday, 8:30 AM to 5 PM

· On the job training provided

· All prospective employees must pass a background screening

Benefits

• Medical, dental, vision and life insurance
• 401(k) program WITH matching
• Paid Time Off (PTO) after completion of introductory period, 3 weeks annually
• Employer provided garage parking

Job Type: Full-time

Starting Salary: $18.00 - $20.00 per hour, DOE

Schedule:

• Monday to Friday

Work Location: One location

This position is in the employer’s Tacoma, WA HQ. Office hours are Monday through Friday, 8:30 AM to 5:00 PM. All prospective employees must pass a comprehensive background check. Interested candidates may visit our website at www.pugetsoundcollections.comfor additional information.

P.S.C., Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. If you need assistance or an accommodation due to a disability, please contact us at 800.922.8932.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Office

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Tacoma, WA 98402 (Required)

Work Location: In person