Job Details

Position Summary:
The Customer Service Representative (CSR) – Lab is responsible for daily administrative functions of Laboratories Northwest ensuring a high level of customer service is provided to all and patient and department confidentiality is maintained. The incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients.

Minimum Requirements:
One (1) year of experience in a laboratory setting or providing customer service support required
Internal applicants possessing at least 6 months of related experience may be considered

Education/Licenses/Certifications:
Education/Licenses/Certifications: High School diploma or equivalent required
Depending on assigned area, MA-P license may be required