39 Customer Success Specialist Jobs in Philadelphia, PA
PSC Biotech is Hiring a Customer Success Specialist Near Philadelphia, PA
Job Description
This is a remote position.
- Work closely with the Customer Success Manager to meet and exceed project goals.
- Ensure that Service Level Agreement (SLA) commitments to clients are met.
- Provide exceptional attention to detail and manage multiple project streams simultaneously and prioritize responsibilities.
- Embrace accountability for the client’s projects from end-to-end; oversee the successful execution of those initiatives by the implementation engineers.
- Effectively partner and collaborate with the Business Development team on potential new customer implementations.
- Maintain comprehensive knowledge of features for all software products, including ACE, ACE Essentials, and Audit Utopia.
- Contribute to the development and maintenance of client training materials and videos.
- Gather and maintain client requirements.
- Ensure proper estimates are being prepared and approved for clients.
- Manage the timeline to deliver client required documentation, such as Validation Plan, Requirement Specifications, Configuration Specifications, Performance Qualification Test Results, and Validation Summary Report.
- Conduct system administration and user training sessions with new and existing clients.
- Manage ongoing support relationship with the client through internal support tools.
- Ability to ramp up quickly, learn new software, and build experience on-the-job.
- Act as the key champion and escalates issues as needed.
- Lead the hand-off from Business Development, including project kickoff meetings, training, timeline setting and management, progress tracking, status updates, weekly meetings, and customer training and go-live efforts.
- Accountable for client satisfaction and successful project delivery.
- Ability to travel as needed to client sites (up to 20% travel).
- Other responsibilities as required.
- Bachelor’s Degree in Computer Science or Computer Engineering or equivalent experience.
- 0-3 years of experience in SaaS customer implementation, service, and support, and/or project management.
- Highly organized in planning and time management, with the ability to multi-task.
- Excellent communication and interpersonal skills.
- Demonstrated ability to delegate.
- Flexible, adaptable, and can work productively across various time zones where customers may be located.
- Project Management certification is preferred.
- Existing knowledge in the regulated life science market is preferred.
- Existing knowledge of life science enterprise software-as-a-service is preferred.
- Ability to travel as needed to client sites.
- Medical, Dental, and Vision - PSC pays 100% of all qualifying employee medical premiums and 50% for qualifying dependents
- Insurance options for Employee Assistance Programs, Basic Life Insurance, Short/Long Term Disability and more.
- 401(k) and 401(k) matching
- PTO, Sick Time, and Paid Holidays
- Education Assistance
- Pet Insurance
- Discounted rate at Anytime Fitness
- Financial Perks and Discounts
Job Summary
Full Time
$60k-76k (estimate)
04/26/2024
05/12/2024
biotechnique.com
MADISON, WI
200 - 500
1996
Private
EMILY CLAPHAM
$5M - $10M
Business Services
Related Companies
If you are interested in becoming a Customer Success Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Specialist job description and responsibilities
Educate champions and their teams on the value of our product, and help uncover use cases before they become emergencies.
03/23/2022: Springfield, OH
Build relationships with executive decision-makers.
01/21/2022: Champaign, IL
Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
03/27/2022: High Point, NC
Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals.
03/10/2022: Las Vegas, NV
Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
01/24/2022: Bloomington, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Specialist jobs
Develop a customer success strategy.
02/08/2022: Pierre, SD
Build customer loyalty through feedback.
04/04/2022: Savannah, GA
Enterprise account management experience.
02/20/2022: Portsmouth, NH
Experience working with SaaS products.
01/19/2022: Boulder, CO
Experience managing accounts for a product that solves complex problems across many business units.
03/24/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Success Specialist.
