Collectors is building the future of how collectors find, buy, authenticate, track & research collectibles - from sports cards, coins, and video games to Pokemon cards. With industry leading services as our foundation and the creativity of our employees, Collectors is leading the way to a tech-forward and modern collectibles industry.The Collectors family of companies includes a collectibles marketplace leader in Goldin Auctions as well as third-party authentication and grading services such as PSA (sports and trading cards), PCGS (coins), WATA (video games), and CardLadder, a comprehensive analytics and financial tracking of sports cards. 

The Workplace Manager is a key role at Collectors Universe HQ. You help support the connection, culture, and operational needs of our growing global team. You serve as a point of escalation for the reception team, and a key point of contact for candidates, colleagues, and visitors onsite, you prioritize making everyone feel welcome and heard.

This is a full-time role working from our Santa Ana office and reports to the Director of Real Estate and Workplace (West Coast and International).

What You’ll Do

• Develop and own the Workplace experience for Collectors HQ
• Lead the development of our Workplace team, include hiring, training, coaching and career development 
• Oversee and streamline reception functions including: mail, calendars, food and beverage program, copiers, office supplies, and employee services
• Serve as a point of escalation for the reception team, and a key point of contact for candidates, colleagues, and visitors onsite 
• Continue to develop and improve company-wide workplace tools, policies, guides and standard operating procedures (space management, guest registration, ticketing system, visitor policy, room booking policy, etc)
• Own seating and space planning projects
• Fill all VIP requests (internal and external)
• Oversee all company internal events
• Own employee experience calendar - holiday recognition and celebrations
• Manage bi-weekly workplace newsletter 
• Contribute to projects to improve facility and employee health & safety 
• Assist with Workplace vendor management, own administrative responsibilities - processing contracts, onboarding vendors, coordinating insurance, etc
• Develop and maintain company-wide swag program and annual gifting, including overseeing budget and coordination with Finance and internal stakeholders
• Own corporate apartment procurement & management 

Who You Are/Experience

• 2 years of Workplace / Office Management / Facilities Experience
• 2 years of People management experience
• You’re a hands-on, can-do team player who thrives in a fast- paced and collaborative environment
• You’re a results- driven doer who can function equally well in the weeds and at a high level, quickly pivoting focus as needed to get the job done

• You have impeccable verbal and written communication skills and high attention to detail
• You’re passionate about building relationships and community,and work well in a team because you like supporting a bigger picture
• Attention to detail, research, organizational and problem-solving skills with the ability to prioritize
• Ability to work both independently and as part of a team
• Solution mindset with the ability to make independent decisions regarding planning, organizing, and scheduling work
• Tech-savvy with experience in Mac OS, Google Docs, MS Office, and other web-based applications

Pluses:

• Worked in high touch whiteglove environment
• Experience with work order ticketing systems, space management tools: Zendesk, Office Space, Envoy

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All full-time employees are eligible for paid vacation
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities