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Office Manager
Culligan 11KS Santa Ana, CA
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$84k-113k (estimate)
Full Time 7 Days Ago
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Culligan 11KS is Hiring an Office Manager Near Santa Ana, CA

Job Description

Job Description
Benefits:
  • 401(k)
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
  • 401(k) matching
Position Overview This position is directly responsible to the General Manager and works closely with the Sales Manager and other department managers in carrying out the administrative support operations of the dealership. The Office Manager is responsible for managing all aspects of the overall performance of the office, administrative duties, office clerical duties, customer service staff, and customer service operations. The Office Manager is also required to consult with customers to determine the best product and/or service solution for their needs while representing the company in a professional, positive, helpful, and dependable manner so that the customers experience is exceptional.
Responsibilities :
  • Directs and supervises, sometimes through subordinate supervisors, all functions of customer service and administrative support staff, handling all hiring, training, and onboarding and performance appraisals.
  • Develops and maintains an effective department through proper selection, training, and assignment of personnel.
  • Follow through on all accounts to ensure payment and the removal of customers from the past-due lists.
  • Responsible for managing the over $1000 accounts.
  • Responsible for sending letters to all delinquent customers.
  • Works with departments coordinating the removal of rental equipment when customers fail to pay.
  • Coordinates the bad debt lists, and obtains GM approval on accounts that need to be written off and then sent to our collection agency.
  • Responsible for matching all packing slips with correct invoices.
  • Scanning all invoices and coding them with the correct GL codes in EZCM.
  • Ensure the breakdown of the fuel/gas bills, matching receipts to assigned vehicles and cards.
  • Manage all hourly departmental employees time clock entries for accuracy, and ensure all wage laws are adhered to at all times.
  • Ensure payroll commissions, bonuses, and other compensation is assembled, balanced to WaterFlex, and submitted to payroll by the payroll submission deadline without errors or omissions.
  • Making sure documents submitted for payroll are correct, sending payroll backup docs to corporate HR, and ensuring payroll deadlines are always met.
  • Training of staff to handle all calls with the focus being, Every call is an opportunity to retain, acquire and/or sell additional products/services to customers.
  • Outbound calls made daily offering customers free trials on our botttle Free Coolers water service.
  • Working with management to increase revenues in their departments (i.e., salt, filter changes, residential sales, service contracts, BFC sales, C&I). All marketing needs approval of the GM before it is utilized.
Qualifications :
  • Thorough knowledge of computer database software operations, and all Microsoft Windows and Microsoft Office software applications.
  • Knowledge of modern office practices and procedures and the use of office machines and equipment
  • Thorough knowledge of business English, spelling, and punctuation
  • Knowledge of methods and techniques used in recordkeeping systems
  • Experience managing a diverse employee base
  • Thorough knowledge of policies and procedures of the Company; ability to understand and interpret pertinent policies and procedures clearly and accurately.
  • Ability to establish and maintain effective working relationships with management, supervising personnel, co-workers, subordinates, all levels of business professionals, and the general public
  • Ability to project a positive image to co-workers, subordinates, all levels of business professionals, and the general public
  • Ability to communicate effectively orally and in writing
Company Overview Our company thrives in no small part due to our culture that puts the customers needs first, which encourages various departments and employees to cooperate towards the goal of ensuring a highly satisfied customer. This position sets the tone for that culture through the proper handling of customers needs and questions and coordinating with applicable departments to meet these needs and answer questions in a timely manner.

Job Summary

JOB TYPE

Full Time

SALARY

$84k-113k (estimate)

POST DATE

04/28/2024

EXPIRATION DATE

05/11/2024

Show more

Culligan 11KS
Full Time
$130k-177k (estimate)
1 Week Ago
Culligan 11KS
Full Time
$67k-88k (estimate)
2 Months Ago

The following is the career advancement route for Office Manager positions, which can be used as a reference in future career path planning. As an Office Manager, it can be promoted into senior positions as an Office Manager, Senior that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Office Manager. You can explore the career advancement for an Office Manager below and select your interested title to get hiring information.

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