24 Service Desk Analyst Jobs in Los Angeles, CA
Prosum is Hiring a Service Desk Analyst Near Los Angeles, CA
MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.
Remote OK – must reside within 50-100 miles of Los Angeles
Pay: $25-27/hour W2
6 months to ongoing contracts
2 opening
Required
3 years of IT
2 years of Service Desk
Call center
Handling Tickets daily
Big Plus
BS Degree
Hospital Industry
Clinical Software Application support
Service Desk Agent
Summary:
Service Desk Agent I is responsible for supporting the end user community at the hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology.
Minimum Education:
- High School Diploma
- Associate’s Degree in a related field is preferred.
Minimum Experience:
- Must be available to work any shift
- Minimum of 3 years of IT and 2 years’ experience in Service Desk Support
- Experience working in a call center handling tickets daily (30 )
- Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
- Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.
- Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in
- Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.
Job Summary
Full Time
$57k-70k (estimate)
04/27/2024
05/16/2024
prosum.com
EL SEGUNDO, CA
100 - 200
1996
RAVI CHATWANI
$10M - $50M
IT Outsourcing & Consulting
Related Companies
About Prosum
Prosum is an award-winning Staffing Solutions provider specializing in Contract, Contract-to-Hire, and Permanent placements in the Information Technology industry. Our seasoned recruitment team brings a unique approach to your staffing needs. In addition to our keen understanding of local market needs, we employ a distinctively personal interview process. We take the time to get to know each candidate, including their expertise, training, goals and individual personality. This human approach allows us to be more flexible, more attentive and, most importantly, to do the right thing. It also mea...ns we empower our experts to go beyond cookie-cutter solutions in favor of a tailor-made staff augmentation plan. And that means were more likely to find candidates who will thrive in your organization. We are the link that gets you from where you are now, to where you want to be and beyond.
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The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
04/10/2022: Burlington, VT
A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
02/25/2022: Battle Creek, MI
Customer service skills are the backbone of a successful business.
02/12/2022: Alamogordo, NM
Step 3: View the best colleges and universities for Service Desk Analyst.
