Job Title: Account Manager Department: Sales
Reports to: Director of Sales Effective Date : 06/15/2023
AA Metals, Inc. is one of the largest and fastest growing distributors of quality aluminum and stainless products with four operational centers globally. We source from mills around the world and stock metals in our strategically located warehouses in North America. We have twice been recognized by Inc. Magazine as one of the fastest growing U.S. companies.
Account Manager Job Summary:
The Account Manager role is responsible for managing and expanding our customer base within the metals industry. You will serve as the primary point of contact for our customers, ensuring their satisfaction and maintaining a strong business relationship. The role will serve as an expert in the metals market, will display stellar communication skills, and will have the ability to drive sales to achieve company targets.
Account Manager Benefits :

• Competitive compensation
• Free employee health insurance and short/long term disability insurance
• 401k with matching, free financial planning advisor service
• Tuition Reimbursement Program
• Onsite gym, stocked kitchen, company events, Friday breakfasts, employee perks throughout the year

Account Manager Duties/Responsibilities:

• Generate new sales by building new and lasting relationships with potential customers.
• Prepare reports using key sales metrics.
• Analyze sales reports and course correct where needed.
• Act as a daily point of contact for customers and staff regarding sales inquiries.
• Resolve key client issues.
• Track inventory and coordinate release of the same
• Develop and nurture long-term relationships with existing metal suppliers and customers.
• Serve as the main point of contact for clients, addressing their inquiries, concerns, and requests promptly.
• Conduct regular meetings and communication to understand client needs, provide updates, and explore opportunities for collaboration.
• Coordinate with internal teams, such as operations, logistics, and finance, to ensure smooth order processing, timely deliveries, and accurate invoicing.
• Monitor and track customer orders, ensuring they are fulfilled on time and in accordance with customer specifications.
• Address and resolve any issues or complaints raised by clients, coordinating with relevant departments to find appropriate solutions.
• Conduct regular performance reviews with clients, identifying opportunities for upselling, cross-selling, and customer retention
• Stay updated on industry trends, market conditions, and regulatory changes affecting the metals market.
• Gather and analyze market intelligence to identify emerging opportunities, threats, and competitive advantages.
• Provide reports and recommendations to senior management on market dynamics, customer preferences, and sales performance.
• Gather and analyze market intelligence to identify emerging opportunities, threats, and competitive advantages.
• Prospect for potential customers and metal suppliers and build a robust pipeline of leads.
• Identify and pursue new business opportunities within the metals market to expand the client base.

Account Manager Required Skills/Abilities:

• Strong knowledge of the metals market, including products, pricing, industry trends, and key players.
• Proven experience in sales, account management, or business development within the metals industry.
• Excellent communication and interpersonal skills, with the ability to build and maintain effective business relationships.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively.
• Ability to operate a computer, using basic skills for inventory management and documentation.
• Strong attention to detail and accuracy.
• Good communication and teamwork abilities.
• Excellent organizational and time management skills.
• Proficiency in using CRM software and other relevant business tools.
• Willingness to travel as required to meet with clients and attend industry events.

Account Manager Education and Experience:

• Bachelor's degree in business, economics, engineering, or a related field (or equivalent work experience).

Note: This job description is intended to provide a general overview of the position and should not be interpreted as a comprehensive list of all responsibilities, duties, and skills required. Additional tasks may be assigned based on business needs.