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Global Support Manager
$96k-128k (estimate)
Full Time 7 Months Ago
Save

Primeritus Financial Services is Hiring a Global Support Manager Near Nashville, TN

About the Company: Primeritus Financial Services is a national provider of repossession management, remarketing, titled, and skip tracing services to the automotive finance industry in the United States and Puerto Rico. Primeritus provides clients with value-added, outsourced repossession management, skip tracing investigations, and remarketing services by leveraging a national network of certified agents and unique investigative techniques to quickly and reliably secure customers’ collateral. Through effective leadership, service, and performance, Primeritus Financial Services offers the trifecta of repossession services: locate, recover, and remarket.
Global Support Manager
The Global Support Manager is responsible for the management of the service relationship with the proprietary software (IBEAM) asset management clients. Manages the daily operations and workflow for the Global Support Team, ensuring the execution of IBEAM related projects and deliverables across the organization. Oversees and manages the onboarding of new clients, assisting with implementation based on customer’s desired scale and establishing trusted advisor partnerships. Builds and maintains communications with customers and internal departments regarding service- related issues and events.
  • Manages the IBEAM ticketing system ensuring timely responses to internal and external clients.
  • Develops and leverages relationships with each customer to influence the adoption of solutions and create support for new opportunities; communicates the status of open projects and deliverables.
  • Facilitates the delivery of software system update releases, ensuring training materials are updated, and provided to clients accordingly.
  • Conducts on-site project meetings and status updates with key accounts.
  • Ensures the onboarding process is completed in a timely manner.
  • Other duties, as assigned.
Job Requirements
  • HS Diploma is required, a Bachelor’s degree from an accredited college or university is preferred.
  • Must have 5 years’ experience in a customer success leadership role; prior roles in forward-facing or financial service technology is preferred.
  • Must have prior experience in facilitating presentation or product demonstrations in a customer-facing role.
  • Previous experience with technical writing is highly desired.
  • Prior experience with SaaS or cloud software support contracts, business models, success metrics, and analytic-driven customer success methodologies is required.
  • Position requires the ability to travel at least 25% of the time to various client locations.
  • Strong organizational skills and a data-driven mentality are needed to resolve customer issues.
  • Superb written, verbal, and interpersonal communication skills are required; must be comfortable in facilitating client presentations.
  • Must have the ability to build collaborative working relationships while seeking, incorporating, and communicating diverse perspectives.
  • Must be able to handle tight deadlines and shifting priorities while managing multiple projects and events simultaneously.
  • 25% travel to various client locations as needed.
Physical Demands & Working Conditions
  • This is a full-time, in-office/in-person position and will require travel to other offices as needed.
  • Must have predictable attendance.
  • The ability to remain alert and engaged.
  • Must be able to remain in a stationary position during shift.
  • Must be able to complete tasks in a noisy environment.
  • Must be able adhere to process protocol and to apply established protocols in a timely manner.
  • Ability to follow policies and procedures.
  • Ability to read, write, and interpret information.
  • Move equipment and objects up to 30 pounds.
Primeritus an Equal Opportunity employer and all qualified applicants will receive consideration to employment without regard to race, color, religion, gender, pregnancy, sexual orientation, national origin, age, or protected veteran or disability status.

Job Summary

JOB TYPE

Full Time

SALARY

$96k-128k (estimate)

POST DATE

10/20/2023

EXPIRATION DATE

06/12/2024

WEBSITE

primeritus.com

HEADQUARTERS

NASHVILLE, TN

SIZE

200 - 500

FOUNDED

2012

TYPE

Private

CEO

MIKE THOMAS

REVENUE

<$5M

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About Primeritus Financial Services

Primeritus Financial Services is a provider of repossession management, remarketing, titled and skip tracing services to the auto finance industry.

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