Role: Regional Global Technical Support Assistance

Location: Nashville, TN (local resource only)-On-site at Customer Location in

Duration: 10 months (estimated) 2 of 3

for this role

Job Description:

We have an immediate need for a Technical Support Consultant to join the Regional Global team based in Nashville, TN.

• Must be able to provide after hours, weekends and holiday support as needed.
• Requires background checks, Financials, Criminal records, fingerprints, drug testing, driver records.
• It takes several months to be fully approved to work in a client environment.
• However, after a resource is selected, we can get started.

Required Technology Skills - 3PAR Storage, Networking, Server, OneView Support, Environmental testing, expansions, and decommissions.

Required Soft Skills - Good communication and team player attitude.

Job Requirements - Candidates must have good experience in operating, managing, as well as problem determination and analysis covering all infrastructure components. Sample list of tasks: - On going real time monitoring and checks summarized in the table below and raise cases for any issues - Monitor email for issues, investigate and open cases as needed - Assist customer with questions and issues such as Array performance, compute capacity etc.

• This is a very real time situation for example where the customer indicated that a VM is experiencing latency o We then need to determine on which host and datastore the VM is running o Evaluate the storage array for any issues o Evaluate all arrays to determine if it is local or widespread (usually caused by any one of several customer managed patching or scanning tools)
• Collect data and escalate as needed Scheduling various activities On-site Break Fix, Updates, implementation work.
• Create a change request and follow up to get it approved.
• Create a Datacenter access request and follow up to get it approved.
• Provide access information to the Customer Engineer (CE) - Prompt availability to assist Client team in Incident Management situation which might be related to Client Infrastructure in Client IaaS Green Zone (US, SG, HK and UK) during 24x5 coverage window (contractual obligation for which Client Assist teams in the regions have to support each other).

Assist Client support teams in providing required SLA:

• 2 Hours Response Time for Software Support
• 6 Hours Call-to-repair for Hardware Support

Forward your profile to C h a n d u (A T) I n e d g e t e c h n o l o g i e s . c o m / (2 2 4) 2 5 2 - 5 1 6 2

Regards

Chandu