Essential Functions:

The Account Manager assists with the day-to-day activities of the operation and must be able to assume the responsibility of their shift. The specific duties vary by location, at the direction of the Station Management. They may include having primary responsibility for the following:

• Ensuring each position is covered and all requirements of the contract are met
• Maintaining accurate timekeeping for payroll purposes
• Assisting with tip reporting, call-out logs, records, passenger logs, electronic passenger assistance by staff on shift, or any required forms
• Ensuring all incoming staff members have on-the-job training
• Communicating with airlines and other customers to provide exceptional customer service
• Ensure staff is meeting safety standards
• Counseling, Coaching and Participating in Disciplining Employees
• Demonstrate regular, predictable attendance at job location
• Exceed PrimeFlight customer service and safety standards
• Carry out other duties as assigned

Competency:

To perform the job successfully, an individual should demonstrate the following competencies: Problem-Solving, Customer Service, Interpersonal, and Oral Communication.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Qualifications:

• 18 years of age
• Reliable transportation
• Eligible to work in the United States

Compensation:

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

Education/Experience:

An Associate’s degree, High school diploma, or equivalent may be substituted with two years of relevant experience. 

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively in English.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Efficient, immediate problem-solving capabilities.

Computer Skills:

Knowledge of Outlook and Word and an ability sufficient to organize schedules and perform other tasks related to payroll and operations. 

Certificates and Licenses:

No Certificates or Licenses are required.

Supervisory Responsibilities:

This job may require the supervision of accounts, supervisors, or work crews at the direction of the Station Management. 

Work Environment:

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate but may become high at various times. The employee must be willing to wear/utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure. 

Some work is in an outside environment, with exposure to hot and cold temperatures and inclement weather.

Physical Demands:
The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

• Stand and walk
• Use hands to operate equipment and feel
• Be able to hear and respond to the spoken voice and to audible alarms
  generated by the terminal environment
• Specific vision abilities required for this job include: 20/20 vision, with or without corrective lenses

PrimeFlight Aviation Services is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.